Prudent Pet | Pet Insurance Review

We had a little hiccup at the beginning but we sorted it out great customer service

This was my first interaction with Prudent Pet since signing up my pet. I was very disappointed with their policies. I wanted to add exam coverage, but was told that I couldn’t add it until the renewal date and that if I filed any claim at all I would never be able to add it. I think that is completely unfair. I would appreciate flexibility in modifying my plan. I was also told that if I have a dental claim for a tooth extraction or something similar it is likely to be denied if the vet has ever previously made a note that the pet has plaque. I have gotten my pet’s teeth cleaned each year, but am sure that plaque is mentioned somewhere, because there is always plaque, even with cleanings and brushing. Prudent Pet is very expensive coverage compared to other options. I went with them because their representative told me they were good with paying claims and customer service. So far, I am not finding that to be the case and am strongly considering changing insurance companies.

Always great customer service! So kind, caring and knowledgeable!

Very friendly, knowledgeable and suggested other options to help take care of my dog.

Best phone call customer service I have ever used.