Pets Plus Us | Pet Insurance Review

I have a little guy who has needed daily meds and some internal medicine workups to figure out his pancreatitis/kidney problems. I have been reimbursed more than $6000 over a few years for this kitty, and I know he’ll be a lifer on this medication. The claims process has been seamless and easy. I also have coverage for my 2nd kitty, but he hasn’t needed anything. Happy to have the security.

Our puppy got herself into trouble while we were out of province and we had to make our first insurance claim. The agent was fantastic. I wish all of my customer experiences were like this.

I currently have a claim pending, which I've sent the information needed numerous times. My vets office has sent it 3 times and I've sent it 2 times now. I have not been called or emailed back when promised I would be, and every time I call, the answer is "we haven't recieved it, I will look into it" and then nothing happens. I am so beyond angry right now. It's been over a month now. On top of this, when my card expired at the end of last year approximately? I gave them my new credit card number several times. They kept trying to charge the old one, and I kept calling them back saying you can't, it's expired, use the new one I gave you. So far working with them has been aweful.

We lost our almost 19 year old dog last week. We had originally been insured with PC Insurance, but unfortunately, Pets Plus Us took them over. The invoice included "Cold Storage/Handling" and "Cremation Scatter Box < 7 kg". They would not pay for anything...and had a representative quote about deductibles and coverages,....but if it had been cremation, the claim would have been eligible for 100 dollars. Well, boys and girls, I have been insurance all my life and never ran into a supposed adjuster/underwriter that could not read. What an atrocious way to handle a claim, especially when you have been incapable of reading the invoice! This is not the only time I have had to fight with these people. If you are insured with them, read your coverages carefully and stand up for your rights.

I should have done my research. The puppy came with six weeks insurance. I continued the insurance. Customer service is friendly but totally useless. No replies to emails, no return phone calls. On the website it says will advise claims stats in one to three days. What a joke. I call the customer service to speak to a manager...put on hold for ten mins. They are all in a meeting....horrible...you are basically paying premiums and receive a magazine and no customer service or coverage. So disappointed in this company. Buyer beware.