Pets Plus Us | Pet Insurance Review

Stay away from PPU , their customer service sucks. They don't know what they are talking about half the time, they tell you the have removed or added things to your account and then months later you find out they actually didn't. They remove discounts from your account after alreafy being told by someone else it was already off. I was told my avcount would be the same until January and I made dure to ask a fee times just to make sure what my payment would be this month and she assured me it would be the same until January, she even went to as someone to make sure. Well now I checked my account today and guess what they took about $10 bucks more from my account without my permission and beingntold exactly what this payment would be. I had a really bad customer service call last time I was talking to them and askef gor a manager , she saif there was none around and she would deal with it. I told her no and she out me on hold and came back 10 minutes later saying she went and removed my discounts as I use to work at vet clinic. I was like so I have been on hold for another 10 minutes on top of all the other times you put me on hold and you didn't even look for a manager for me. She yet again tried to handle the situation herself but its something she can't deal woth because apparently no body knows how to write notes of their conversations with you. I specifically asked for one to call back within two buisness days and they never did. Never in all my life have I been so disappointed with a company before. I am cancelling today and going with trupanion, they are a way better company anyway. ✌

We have had our two dogs with PPU for a few years now and are very happy. Every company has pros and cons but we are satisfied that PPU listens to their clients and do their best to have most things covered. The only thing I didn't like was every time we move ( military family ) our premium seems to go up ...not sure how we keep moving to more expensive areas each time ?? Otherwise we love that PPU covers most alternative care and is very easy to contact and speak with a representative.

I've yet to file a claim but just trying to update my billing info, I spent 30 minutes on hold for Customer Service since there is no way to update online (is this 1985?) Abysmal.

WHEN I OPENED THIS POLICY REQUESTED PAYMENT DATE THAT COINCIDED WITH MY PAYPERIOD. IT WAS SET UP 4 DYAS BEFORE THE DATE IT WAS SUPPOSED TO BE. I HAVE TRIED NUMEROUS TIMES TO MOVE IT TO THE CORRECT DATE, ONLT TO BE TOLD THEY CANT AND I WOULD HAVE TO PAY DOUBLE FOR ONE MONTH, RATHER THAN JUST MOVE IT 4 DAYS. ONLY COMPANY EVER HEARD OF THAT CANT MANAGE TO SET A WITHDRAWAL DATE CORRECLTY. BECAUSE OF THIS MY OTHER 3 DOGS WILL BE INSURED ELSEWHERE BECAUSE THEY ALSO WONT ALLOW THE REST TO BE ON THE CORRECT DATE BUT WOULD PUT ALL 5 POLICIES TO BE WITHDRAWN ON A DATE THATS NO WHERE NEAR DATE THAT WAS REQUESTED. OTHER THAN THAT, SOME CLAIMS ARE PRETTY SLOW TO PROCESS, SOME ARE QUICK AND EASY. DONT LIKE THAT YOU CANT SUBMIT YOUR RECEIPTS AND HAVE TO GET THE VET TO DO IT. HAVING TO USE TWO DIFFERENT INSURANCE COMPANIES IS A PAIN, WILL LIKELY CANCEL THIS ONE AND MOVE THEM SO ALL IN ONE PLACE SINCE NO ONE SEEMS ABLE SOLVE THIS.

Will change anything over the phone, but wont cancel your policy. Only way is by email, which they happen to lose. They are now trying to bill me for an entire month because they didnt process the cancellation until after my second email requesting them to cancel (which was the date they tried to bill me).