Pets Plus Us | Pet Insurance Review

Really friendly agents on the phone. I have never had a bad experience dealing with this company. After a claim, they even called to see how my dog was doing.

I was so concerned by the series of health problems my dog has had in the last year. What seemed at first like a small infection in his foot turned into a full ACL tear. I was worried that having to submit a series of claims regarding the vet visits, medications and finally the surgery would be a headache. But, PetsPlusUs have paid everything and been helpful and friendly throughout the entire process. Their phone staff is smart and empathetic. It's such a relief to know that I can focus on my dog's recovery and not on the medical bills. My only suggestion for improvement would be an online sign in so I can see and download my claims history. Instead, you have to rely on e-mails or phone calls to inquire about their status.

Even though EUTHANASIA was stated in the claim, the last sentence in the letter reads 'WE HOPE MARQUESA IS FEELING BETTER". How totally insensitive can your insurance company.

Pros: - none that I could find after 2 1/2 years. I cancelled my insurance. Cons: - you have to call or email repeatedly on every issue (when you think it's resolved it reverts back to the original problem) - very slow in paying (up to 2 months) - they deny most claims (usually labelled as pre-existing) - most of their staff are not very helpful (the ones that are are great but they're far and few between) - the helpline is not 24/7 (Monday to Saturday during the day only) Insurance is a business. Businesses need to make money but customer service is equally as important. Pets + Us fails miserably in this area. Their culture is frustrate someone to no end with repeated email while doing nothing then take a long time reimbursing them. Make this company the last one on your list.

First time we enrolled our dog. And the customer service person was very courteous and knowledgeable to help set up the insurance and account. I am sure that they will provide the same good service in future, if the need be (hopefully, need should not arise). Good experience.