Pets Plus Us | Pet Insurance Review

Lied to No follow up Each time the deadline passes for answers I get a new excuse Dishonest

Very glad I chose to continue with Pets+Us. My puppy came with a 6-week insurance plan and in that time had an accident and the claim was processed very easily. I have since maintained the coverage myself and she has since had yet another accident and again the claims process was very easy.

Today I just changed my address. They told me for updating my address will affect something on the system, but they didn’t explain that it will affected the pricing on my account. Boom! Double the price after the changed of address. They know the price will be affected but they just won’t let you know! If I’m the old customer and the change of address shouldn’t affect any of my rating. You are forcing your customer to accept your current rating without telling them the price will be affected if the change the address, but it doesn’t make any sense that changing the address will change the price too! Just very poor customer service!

Very friendly knowledgeable exchange with agents everytime I have contacted them with questions.

I switched from 24petinsurance or whatever to Costco as I eventually had looked over the chequing account and realized that after like 5 years my 70/mo premium was upwards of 200/mo. I was careful to overlap the policies, and at that time my Charlie (poodle/retriever) was late 8ish. We had Charlie about a year before we had children. Bought awesomely from a breeder, no health issues ever. Just trying to offer some context on us. I left a handful of reviews all my life, as I feel that generally reviews are produced/read without any desire to get to the bone so to speak. After initial tests and stuff as ordered by the new insurer, we were admitted to petsplusus, anyway about 7 months in, cancer (in hindsight). I'm not a strict individual yet I hold on with all that I got left to the simple world that my dad had me learn, forgotten stuff such as finish what you start and be honest, say it like it is when you're wrong. The insurance company eventually came through to the tune of 10k, n.b. I purchased the most expensive plan at about 120/mo. The havoc we were thrown in came as a surprise, even for my age. Everyone asking for money, no one saying what it is, or what to do about it, just testing and testing and no conclusion. You are really alone with these vets and really the decisions you (shall) make are truly done in house. Think less about me, but I did not go though so much sorrow and aggravation when my dad passed away. The one thing that was over the top ... I was going to commit to a 7k surgery and at that time the insurer asked for 2 weeks to underwrite the policy, sort of to verify that I'm not a fraud. That being half a year into it, as in they had been taking my money all along monthly that far. So that was frustrating and delayed things, children crying I can't even word it, but eventually that delay turned out to be a plus - as we stumbled over the perfect doctor at Guelph OVC to run the surgery. Petsplusus paid 90% eventually. I suppose that I did not understand at the time how insurance works, mainly because I felt that all of them were thieves. But they did pay. I found it frustrating that they started to look into the past only when I hit them with the pre-approval estimate from the vet and mind you after they had been taking our money for months. I guess they take your money, leaning risk on the accident side, but if you're talking illness, they bring about the bow wow police, seeking to underwrite the policy and probably looking hard for a way out. If you're me, you're like what have you waited for so far? The personnel on the phone is knowledgeable, really pleasing, I did not ever have a negative experience as if I talked to Bell or Rogers or whatever which brings up my blood pressure talking to people in asia or whatnot when the telephone office is a mile away in my own country. Clearly trained pros on the phone on behalf of petsplusus. None of the usual BS hi sir, wait sir, maybe sir. I actually heard the elusive I don't know at a time when everybody else knew it all but somehow said nothing. To my surprise petsplusus paid for the euthanasia as well in full almost. Look, I'm sure there are crazy stories out there about how insurance makes one's life miserable at times, yet as much I want to be in the resistance so to speak, I also want others to know that petsplusus came though for us as advertised. I'm not rich, the death of my dog would've been way more bitter without this 10k in my pocket. I'll never have a dog again, but in a parallel universe, I will do it all over and I would sign this insurer up simply because they invested the money on the customer service side. Good night folks, don't be cheap with the souls you love, you're paying more for the piece of tin your car is. This review is written late Sep 2019. Bogdan Mihailescu