1
out of 5
POSTED: | BY: Jayelane Ruiz
Customer and insurance is garbage
Not so happy with the customer service and to the insurance.
They’re not helpful enough and give you a wrong information.
Totally garbage.
4.1
out of 5
Number of reviews 804
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
5
out of 5
POSTED: | BY: Kimberley A
Going above and beyond!
I called to get some information on my premium and the representative that I spoke with (Deb) went above and beyond by finding the information that I was looking for, as well as doing some extra research and giving me some additional advice regarding my account. She was very thorough and very efficient. Thank you!
5
out of 5
POSTED: | BY: Alex
Reliable and good customer service
After my terrible experience with another insurance company I was unsure if I should take an insurance for my pet again. Based on the review, I contracted an insurance with Pet + Us after my dog turned 10 years. It was a good decision since a 1.5 year later he ended up needing an expensive emergency surgery. The refund process was smooth and I had a very good customer experience with the reps I have spoken to. Will definitely recommend.
5
out of 5
POSTED: | BY: Edmond Saucier
Great and very helpful
Very friendly and helpful
1
out of 5
POSTED: | BY: Kelly
Scam scam scam I cancelled my policy in 2015, notified I was still being charged in 2019 and it’s 2020. I’m still paying
I had insurance for my adopted adult dog through PCPetInsurance. I cancelled it in 2015, yet in 2019 I was still getting charged. I notified and sent proof of the cancellation in 2019 and I am still being charged. The dog died in 2019. I am paying insurance for a dead dog that had no claims.
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.