5
out of 5
POSTED: | BY: fortuna
Fantastic customer service
Great insurance and customer service is fantastic
4.1
out of 5
Number of reviews 772
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
5
out of 5
POSTED: | BY: Kenneth Pidgeon
Pets Plus Us is a truly awesome Insurance company. I feel sorry for nay who use anything different.
Pets Plus Us is a truly awesome Insurance company. I feel sorry for nay who use anything different.
2
out of 5
POSTED: | BY: ANITA PARKER
Policy increases
After having this policy for 1 year without any claims, upon renewal my policy charges were increased by ~$6.00/month. When asking why I was told inflation & increasing vet bills in your area, the man was very un sympathetic and said that's how it is. That seems a lot to me, the representative did not even try to review the policy with me.
5
out of 5
POSTED: | BY: Graham Kroeker
Great company, great support, a true pleasure for us to have in our pets life!
I have owned a few dogs over the years and I wasn’t sure about pet insurance and the monthly costs. I now am fully convinced that the monthly premiums are fair and reasonable, the service and support from Pets Plus Us is great and I have a peace of mind when and if I need help with expensive veterinary bills.
1
out of 5
POSTED: | BY: Keller
Don't waste your money
Worst decision ever! DO NOT WASTE YOUR MONEY! After almost 11 months of paying the monthly premium, they decided to request my dog's health history. In the meantime, after taking out insurance, my dog's blood test found that he had been exposed to Lyme disease. He's not sick and had never had any symptoms or episodes related to the disease. Even though, after almost a year paying, they decided that the insurance will not cover anything related to Lyme disease. They considered that as a pre-existing condition. All I want now is my money back. Also, they have sent me the documents with wrong information about my dog for FOUR TIMES. I believe they will use it as an excuse to no refund me if it happens to need it. This is one of the worst customer services I have ever experienced.
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.