Pets Plus Us | Pet Insurance Review

My call was very well conducted. Lots of opportunity to ask questions and great flexibility in the plan. I thank, Rose, for her excellent services.

After making a claim ,I found out that because my dog was over 10 when I had to put him down . I have a 500.00 deductable. And a co pay . And cremation covered 100.00 but not covered was putting him to sleep. Makes no sense. I feel it all a scam . I thought they would be here for me in my time of need. It's All about the money.... Been paying for 11 years at average 20.00 a month around 2640.00 now have to pay more bull.

Our labradoodle, Hugo, injured his back during a storm panic attack. Pets+Us have been very co-operative. Agents were outstanding.

Extremley disappointed in their cavalier attitude. Their phone message says they care… well that is not the experience I have had with them in the first month since taking a policy with them. Perviously I had always used trupanion, but thought I would support the local economy. I took out a policy on my pup. I am aware of the exclusion periods and thats fair, thus when she had a urinary infection within that period I had no concerns that she would not be covered. I am however extremley angry at them that on the visit for the tract infection I brought up to the vet that she had eat a leaf while in the garden and hacked it up but to be on the safe side can you check if there was anything going on with her chest etc. They vet was 100% happy with everything and said it was probably just the leaf and not to worry. PPU however wrote to me saying that she was diagnosed with congestive issues and was now excluded and classed as a pre existing condition. She was a) Never diagnosed with anything of the sort, b) if she had been she would have been treated for it, and was not, c) the vets notes if PPU had bothered to read would have seen that she was 100 % free of any congestive issues. having called them they said it was odd (Michael) and I could apply for early consideration for her not to be excluded, the following day I was told nope my terms and conditions state that anything diagnosed and treated (those words again that she had neither been diagnosed or treated for the ailment) within the waiting period would exclude her for coverage. When I called today they said they would review, but this has certainly put a bitter taste in my mouth (that too has neither been diagnosed or treated just in case PPU think they can exclude her for catching that from her owner) in the very early stages of the policy. Buyer beware

Really friendly agents on the phone. I have never had a bad experience dealing with this company. After a claim, they even called to see how my dog was doing.