Pets Plus Us | Pet Insurance Review

Had to have a toe removed as our vet thought a toe nail injury could become cancerous. No pre-existing condition listed on our policy other than a skin problem under his chin. Somehow they felt the two were connected. Customer service was beyond slow.

The worst customer service and false coverage. On a 6 week trial that had an option to be extended on the same plan. My pup had to have emergency surgery and I had been at ease knowing I had $7500 in coverage to cover it. Went to submit the claim and BOOM. We're happy to inform you you've been approved for $1000. STAY CLEAR OF THIS COMPANY

Mailed an accumulative amount of receipts that they claim they didn’t get, apparently their is a 6 month window in which you can claim. Rates increased as u used the insurance....go with a company that is more transparent...all they want is your money

The only exclusion on our policy was a mild skin allergy under our dog's chin. It was listed as the only exclusion on the policy. Two years into the policy he broke a nail on his left hind foot, something he had done prior to the policy, but it was not listed as an exclusion. After breaking his toe again a year ago, our vet was worried about cancer in that toe so it was amputated. The bill was close to $1000 and the insurance company denied the claim as they claimed it was a pre-existing condition, though they did not make it an exclusion when the policy was purchased. Our vet even wrote a letter to them. Very poor customer relations, slow getting answers, poor compant to deal with.

Great insurance and customer service is fantastic