Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 772

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Darren

We have had good service

We have had two cats under this provider for a few years now and there have been no problems, if something in a claim was denied they explained why it was not covered. One kitty has been fine with his health but the other started to have some issues and he went to see the vet more often starting last fall. We were pleased that we were able to get help during these times, pretty much how you would like an insurance company to be. Sadly our one kitty is not with us anymore but we did not have to make that awful choice to spend large amounts of money or let our loved one go early. Buy insurance for your pet(s) and we recommend Pets Plus Us.
5

out of 5

POSTED: | BY: Victoria Lianko

Great customer service

Ryan was a polite and knowledgeable customer service representative. He was compassionate and patient with my queries.
1

out of 5

POSTED: | BY: Krista Sampson

Service reps did not know what they are doing

I have called 4 different times. Still no closer to getting refund cause customer reps are not paying attention what they are doing. Worest service considering canceling my service.
5

out of 5

POSTED: | BY: Natalie martin

Terrible customer service, list over a 1000$ in claims, lots of excuses

Can’t submit claims online or review past claims. Months before you get a reimbursement, several calls , missing documents....I do not recommend this company
5

out of 5

POSTED: | BY: Caroline Krause

Highly recommend Pets Plus Us

Our veterinarian recommended that we consider insurance for our 8-week-old puppy and we are really glad that we followed her advice. The first year we had hardly any claims but year two has been difficult. Our puupy has had to be hospitalized and now has a sports injury that will take some time to address. We have had a consultationwith a surgeon and had to purchase expensive medication. We do have an expensive deductible and 80% coverage but still find the coverage very worthwhile.
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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