5
out of 5
POSTED: | BY: Victoria Lianko
Great customer service
Ryan was a polite and knowledgeable customer service representative. He was compassionate and patient with my queries.
4.1
out of 5
Number of reviews 758
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
1
out of 5
POSTED: | BY: Krista Sampson
Service reps did not know what they are doing
I have called 4 different times. Still no closer to getting refund cause customer reps are not paying attention what they are doing. Worest service considering canceling my service.
5
out of 5
POSTED: | BY: Natalie martin
Terrible customer service, list over a 1000$ in claims, lots of excuses
Can’t submit claims online or review past claims. Months before you get a reimbursement, several calls , missing documents....I do not recommend this company
5
out of 5
POSTED: | BY: Caroline Krause
Highly recommend Pets Plus Us
Our veterinarian recommended that we consider insurance for our 8-week-old puppy and we are really glad that we followed her advice. The first year we had hardly any claims but year two has been difficult. Our puupy has had to be hospitalized and now has a sports injury that will take some time to address. We have had a consultationwith a surgeon and had to purchase expensive medication. We do have an expensive deductible and 80% coverage but still find the coverage very worthwhile.
5
out of 5
POSTED: | BY: Line
Good Compan
I have to say that this company did honour their contract. Their staff is excellent and compassionate. I would recommend them.
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.