5
out of 5
POSTED: | BY: Jennifer Scheuring
Great insurance for our pets.
They give you a sense of assurance that you are able to take excellent care of your pets.
4.1
out of 5
Number of reviews 758
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
5
out of 5
POSTED: | BY: Stacey
Excellent Customer Service
We have had our St Bernard insured with PEts+Us since we brought him home 6 years ago and have had wonderful service from this company from day 1. We have filed a number of claims for our big guy, with ease. We are currently dealing with a significant illness for our dog and I have had to contact customer service a couple of times in the past few days and everyone I have talked to has been extremely helpful, patient and kind through the process. I am very happy with Pets+Us and would highly recommend!
1
out of 5
POSTED: | BY: Randy
worst customer service ever!!!
Ive sent 23 emails and no response, finally some dude calls me back asking me for the information ive already sent. Finally some one called me back again asking for the same info. Now I call back and sti on FN hold for over 33 minutes.. disgusting customer service.
If yall really dont like your jobs, quit and move on. If you really care about CS then actually provide customer service. its that simple
1
out of 5
POSTED: | BY: Olivia Trueman
So disappointing
After paying into a plan for years, our cat needed a tooth removed - our first claim. We tried getting a hold of someone for weeks to make sure the procedure would be covered and no one got back to us and we couldn't wait any longer because our cat was in pain so we proceeded. We tried to submit the claim AND THEY DON'T COVER DENTAL!?!?!?!? I'm blown away. This was not clearly communicated to us when we purchased coverage and would have never purchased coverage if we knew this. So shady. What kind of health insurance doesn't cover dental? 0/10, do not recommend. Will be canceling our policy. So disappointing.
5
out of 5
POSTED: | BY: Amanda
Great Customer Service
My claim was dealt with efficiently and I received reimbursement in 2 weeks.
Such a relief at this worrying time.
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.