Pets Plus Us | Pet Insurance Review

I am very pleased with the coverage and customer service at Pets Plus Us. My dog had a seizure so I took him into the Pet hospital. Although they didn’t direct bill I was able to have everything submitted and be reimbursed in the time before my credit card bill came. I was very impressed with the customer service as I had many decisions to make for my dogs treatment ( it was recommended I get an MRI) so I was told about the pre-approval process that was available, although the agent was pretty sure my plan would cover it they gave me peace of mind by doing the pre-approval process first. The only thing that concerned me was that my policy was up for renewal in January ( I submitted my claim in late November) so I was expecting a slight increase but my monthly payments did go up almost $25 a month which was a bit surprising. I have never claimed before so I don’t know if that was due to my claim or not.

I think currently I have not had any issues with this insurance. It's easy to understand, easy to send in your request for approval for refunds . Only one thing I would like to see is the turn around time for processing submissions would be faster .

Pets Plus Us processed both our pre-determination and claim very quickly. Although our monthly premiums continue to rise on annual basis, I still recommend the coverage offered by Pets Plus Us.

I a m v e r y h a pp y.

PPU has honestly been life saving. My dog was diagnosed with an auto immune disease just after he turned one, and we have had some trouble controlling it, and side effects. It’s so nice to be able to tell the vet “what does he need”, versus “well I can only do this much”. I can’t even imagine where we’d be without PPU, I probably would have had to give him up in some capacity - euthanasia or return to breeder. Will never not have pet insurance again. PPU stands out because it has the Pet Poison Hotline (which we’ve used), and a vet tech hot line (also used for my other dog). The only things I wish that were different is having the option of unlimited coverage if signed up at an early age (which we did), because it can become stressful getting close to the maximum. A vet direct system of payment - Luckily I have been able to find the means to pay ahead of time (with some help), but not everyone has that ability - I’m speaking in regards to emergency situations because they have the pre-approval for planned things. Also ran into no coverage for holistic medications without VIN numbers - just wish anything prescribed by the vet would be covered. But would definitely highly recommend. No pet insurance is perfect, but this is probably one of the closest.