Pets Plus Us | Pet Insurance Review

I've been paying for this pet insurance for 2 years. When we found out we needed to get a deep teeth cleaning last year that wasn't covered because it was deemed preventative care. Fine I don't like that you won't cover it because why the hell am I paying monthly but I guess if anything more serious comes up it'll be nice. So this year when we brought our pet in for her checkup we found out that one of her back teeth has degraded more and needs to be extracted. And guess what? also not covered. What the hell am I paying for? You don't cover preventative care, you don't cover required care? this is just a scam. Stay away.

First time buying pet insurance, having adopted a special needs, 4 year old cat, who had been found in terrible condition. After approximately 9 months of rehab, we saw him & adopted him. Tara, the agent who assisted me, was very knowledgeable, informative, & her overall customer service was excellent, helping me determine what coverage & budget was best for Francis. I enjoyed the entire process. Thank you. Marie

I had to email a number of times and then call to get a quote for our second dog. I spoke to someone about submitting back claims and she was sending me a paper form to complete so I could include multiple invoices from the vet - THAT WAS 3 WEEKS AGO

This insurance is amazing. Responsive and ready to deal with your issues. I can not say enough about our experience. My home warranty insurance in California has almost 2000 complaints in on year with BBB and Pets Plus three complaints in 3 years. I’d say they are doing something right.

We have been paying $80 a month for a year now. We have claimed 2 things and both have been rejected: 1) infection - apparently our policy doesn't cover this. We have a fairly good policy so I was surprised to see they wouldn't cover this. The cost was under $200 so I didn't have time to fight this. I assumed it was a one off situation. 2) Trip to emergency vet. Dog would not eat, was pooping blood and stomach was severely distended. This issue required multiple trips to the emergency vet. I was told this claim was rejected because it was related to a pre-existing condition. We got this coverage when our dog was months old. Her vet records showed vaccines to date only and she had NO pre-existing conditions. They just seem to make up a reason not to cover you. DO NOT SIGN UP WITH THIS COMPANY. THEY WILL NOT ACTUALLY PROVIDE ANY INSURANCE COVERAGE.