Pets Plus Us | Pet Insurance Review

Best thing we could have done for our 10 year old baby.

Everything okay submitting the claim, apart from Customer Services agent gave me the wrong email to send it to! Delay #1. When I finally emailed it to the correct desk, phoned 10 days later, spoke to SAME Customer Services agent who advised all would be sorted by 3 days later. Called again on 4th day, only to be told that agent was incorrect! Delay #2. Finally received my 80% back about 4 weeks after submitting first claim.

hello, I cancelled my membership with you in August and I am looking at my credit card bills and see you have been charging me without my knowledge or permission. I am owed 3 months worth of payments back and have been trying to find a login or somewhere to recancel because apparently you guys didnt get the message the first time. There is nowhere on your website that is helpful for actual customers only stuff for trying to lure people into becoming a member. I am deeply upset and very very angry and will definetly be telling EVERYONE ON EVERY DOG PAGE I FIND NOT TO USE YOU

Knowledgeable and friendly customer service; compassionate and supportive staff; hassle free claim reimbursement. I highly recommend them. Thank you, PetsPlus for all help so far!

My husky had three outdor adventure related injuries Pets Plus Us refused to cover anything. Resulting in me paying over $6,000 in vet bills. I made multiple phone calls and emails with zero response. I have been trying to cancel my insurance with Pets Plus Us for the last 12 months, they are STILL charging me and refuse to answer my emails or return my calls. This company did nothing but contribute to the already present stress of a sick animal. I have switched both pets to a seperate insurance company six months ago. Four days after I switched to Truepanion I received two individual presents for each pet, both with customized bandanas, numbered collar tags and a welcome card for each animal.