Pets Plus Us | Pet Insurance Review

I felt like my file was just being passed around and no one actually wanted to help. I was told when I got the policy that I would be able to cancel the policy if I didn’t like my pre-existing conditions. They also told me I had to get an exam in the first 30 days, which I did. I didn’t get my policy underwriten because they were having trouble getting my records. So I called everywhere asked for records to be sent and then continued to confirm and call them. Every time I called they said they received the records and had to review them. Weeks later I would get an email saying they need the records that they confirmed they had already received when I spoke with them on the phone. This went on for months. I then requested if they are unable to help me id like my money back and cancel my policy since I was told if I didn’t like the underwriting I could get reimbursed and I couldn’t even get my file underwriten. Then they just up and canceled my policy. Said I can’t get my money back and this is still an ongoing and difficult issues with many emails and phone called. It’s been a complete waste of money and time and I feel like they just want to keep my money and get rid of me. Worst customer service and company I have ever dealt with.

Our beloved Bailey had many health issues, and within the last couple of weeks of his life, claims were north of $10k, and we did not receive any hassle from PPU in paying the claims. Which was much appreciated, since we were devastated and grieving his loss and huge void in our lives.

Great staff! Very knowledgeable, professional, efficient, and friendly.l!

I filed 2 claims with them and both were rejected. Spent 10+ hours on the phone with their customer service and the vet trying to fix the error they made. Finally gave up after a month. Second claim was for a simple blood test and it was declined because they didn't find the vet notes sufficient enough. The form was detailed and filled out completely. They try anything to decline the claim. This is a complete scam.

I wanted to thank you guys for all your help with little Oreo and look forward to coverage with you throughout his life. I've had no problems and am pleasantly surprised with ease of claims and I really think your the best coverage money can buy for my little dude. I love having exclusions upfront and knowing what I'm covered for which is not offered at any other company.