5
out of 5
POSTED: | BY: Matthew Tracey
GREAT CUSTOMER SERVICE - FRIENDLY
Top notch customer service.
Solved my issues.
Timely Response
4.1
out of 5
Number of reviews 758
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
5
out of 5
POSTED: | BY: RHONDA TRAHAN
VERY HELPFUL CUSTOMER SERVICE!
THE PEOPLE ARE VERY HELPFUL
1
out of 5
POSTED: | BY: Carolyn Belcastro
Incredibly painful making a claim or getting support needed after my pet passed away while they continue charge me for 4 months
I am super frustrated and disappointed with Pets Plus Us and the follow up required for any claims. i was not given full proper information and when my beloved pet passed they would not give me the the $80 that was due to me and kept charging me for insurance (and currently still are 4 months later)
I have had multiple conversations about it all, have asked for a supervisor to contact me (which has not happened), and monthly payments are still being taken 4 months after we notified them (twice), and gave them the cremation certificate.
I gave 2 paws because the one agent I had was empathetic and kind on the phone, but the end result was unfourtunately still a total waste of my time (and money)
5
out of 5
POSTED: | BY: Furniture Direction
Recommend
Got wonderful service with kind words and smile.
5
out of 5
POSTED: | BY: Sheryl Conklin
Very informative and caring
I never had an issue with a claim. Always extremely informative and kind.
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.