Pets Plus Us | Pet Insurance Review

I've been a client for 6 years with my dog and never had a problem until I got coverage for my cat. They are declining coverage for any diarrhea related illness even though he was never diagnosed by a veterinary professional. I was paying my premiums for over a year for my cat and was surprised to find out I was not covered. I am currently in debt $4,000 because they will not cover. I've tried speaking with two supervisors and both have not been responsive. It's really impossible to talk to anyone and have them follow through. The first supervisor needed to speak to my vet, my vet reached out and she never called her back and or replied to my vets email. The second supervisor I have been in contact with since October 5, and I have sent 4 check-in emails. Only one was answered and stated claims is very overwhelmed and she will follow up. That last communication was October 29. I'm so disappointed because their whole mission statement is "were here when you need us and when your pet needs us" I can not afford surprise thousand dollar vet visits so I thought I was being smart but I have paid my premiums and now being declined.

Always a friendly voice at the other end, never pushy or invasive, always compassionate and they are CLEARLY animal lovers and that’s really important to me! Your pet comes first! Highly recommend, you won’t be disappointed…. Leanne G

They were fine when they were under President's Choice but they are terrible now. They overbill you, lie to you, refuse to reimburse you, have terrible customer service. Read the reviews all over the internet, this company is interested in one thing only: taking every cent they can get from you.

My now 16-year-old dog has had thyroid cancer surgery, knee ligament (ACL) surgery, 9 months of chemotherapy, decubitus ulcer treatment for open wounds, a lot of lab work and many vet visits and several specialist consultations over the past 21/2 years. More than $15,000 has been paid by insurance in that time. Any gaffs in submitting claims were on me. I have had courteous and prompt help with any of my enquiries. I recommend Pets Plus Us to all my neighbours. . And Tucker is doing fine. Gentle walks, good food, a soft bed, and companionship when awake, seems to make him happy. He is not a dying dog. He is an old dog with issues.

I have never had such a problem trying to get reimbursed for a spay. It is almost like I am being frustrated into giving up and not got through with the claim. I knew I shouldn't have got pet insurance.