Pets Plus Us | Pet Insurance Review

As you may guess, French bulldogs are not that easy to insure however pets plus us makes communication and submitting claims easy with their online portal. They are generally very quick with responses and list that exact reasons you were approved/ need more information. Overall I am happy with their services.

Simply the Best I could ever deal with.

Phone waits were 20-30 minutes, we adopted two 1yr olds, then one displayed and then was diagnosed with Guardia soon after they came home with us. The insurance company denied the claim because they said it was pre-existing. Because we mentioned, but were not sure, to the vet he may have been showing signs when we got him home. They denied us the claim. Because of this interaction I will never ever consider pet insurance, they will do all they can to back out!

Great and outstanding service every time.

First issue was during my renewal period I was not able to increase coverage. No one could tell me exactly why that was. Then today on October 3rd calling to speak to a manger about a claim. 1st rep stated, I would not not be able to see what I uploaded because once the claim is closed the documents are removed. I asked for someone that could help me and was told a manager would not be available until tomorrow morning, you will need to submit a new claim. 2nd rep stated the best she can do is have a manager call you back in 48hrs . Finally when I called back selected the option to cancel the policy and then I received a customer rep and requested to make a complaint we only have manager call you back. This is our process. Great so if it is the process then why wasn't it announced when I signed up for the policy . The terms are very clear as to what would or would not be paid so why isn't the lack of management or customer service.