Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 774

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
1

out of 5

POSTED: | BY: Ashley Victor

Avoid

I only had them for a month and then looked elsewhere due to the lack of customer service I tried calling them two times and waiting over 20 mins the first time and then over 30 mins the second time and NEVER got a person I emailed multiple times with no response on the matter as well. I was very frustrated in the amount of time I was wasting just trying to contact someone. Let alone do anything else I looked more into them and it appears I am not the only one who has been ignored and unable to even reach someone to submit a claim, make changes or anything. I'm sorry but if you can't answer the people who pay for the service call or reply to emails there really isn't much use for ya. So now I am going with another provider I found on this website. Hopefully my experience will be better.
5

out of 5

POSTED: | BY: Jesse Drenters

Ash's Surgery Preparation

Pets Plus Us has taken great care of Ash and our other cats since we first started doing business with them several years ago. Ash has been dealing with Calcium Oxylate stones and we've been looking for good surgical options given his age. Pets Plus Us has been caring and thorough in their service and with helpful products that are, hopefully, going to lead to a much healthier little furbaby in the near future.
5

out of 5

POSTED: | BY: Sara Nowak

Responded and confirmed coverage within 24/48

Fantastic coverage, was worried as big bill for me and they returned my confirmation within 24-48hrs that I was covered and my vet could be reimbursed direct. Would recommend, had other coverage before but this is by far the best and a preferential rate with my Costco membership! Thanks guys!
5

out of 5

POSTED: | BY: Elsa Rodriguez

Wonderful Insurance

Excellent service I have my two beautiful Labs with them Luna (Black) she is 7 years old and from day one they have being covering my Veterinarian expenses and Lucie (Brown Lab) for the past year they always answer my questions and are willing to help .I feel really confident we are in good hands
5

out of 5

POSTED: | BY: Annalisa Percy

We are very thankful for Pets+Us

Awesome friendly help from the good people who answer the phones to the adjusters. My dogs are glad they are part of the PPU family cause they get the best care. Shout out to Amanda who helped me with my claim that was missing info !
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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