Pets Plus Us | Pet Insurance Review

This is my first pet where I purchased pet insurance. I was very happy I did, as my cat had a mast cell tumor that needed to be removed. I submitted my claim with Pets Plus US and there were no issues with my submission. It was reviewed and processed in 2 weeks, money in my bank account. I would definitely recommend this company for pet insurance. One item to note that Pets Plus Us has a yearly deductible, where other pet insurance companies you have to pay the deductible each time you put in a claim.

I signed up my one rescue - everything is fine. I sign up my second rescue - everything appears okay. I received confirmation that they have received her sign up information, and her insurance would be available within 48 hours. My dog was then injured and required a $3000 surgery. When I went to go view my coverage, her name was no longer on the account. When I called, they said there is nothing they can do and because my dog was not diagnosed with the injury, it will not be covered. I understand that they will not cover pre-existing conditions, but I am disappointed that due to a system error on their end, I cannot be covered now. I do not trust this company, and for this reason I cannot recommend them.

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Don't waste your time with this service. When you needed the most after my dog passed away they simply followed their protocol of rejecting claims. This is just money driven. Look somewhere else. I will NEVER use this again.

I don’t know how I would have managed if I did not have the insurance. Yes it is not direct billing and it took a few days to get reimbursed but I have no complains. I would recommend their service to everyone.