Pets Plus Us | Pet Insurance Review

This company has absolutely no concept of customer service whatsoever, I suggest you read the reviews, there are much more negative reviews than positive. On YYC Dogs a thread started about insurance, there was only one positive on pets plus us. As another stated run, pick another insurance company. I should have read the reviews. I waited three months for an answer to a question regarding an ‘anything related to’ , I even got an insurance ombudsman involved, still no reply. After I cancelled, not once did anyone from this insurance company reach out to resolve this issue. I plan on making it my mission to sharing my experience everywhere. I am heavily involved in the dog world completing, volunteering, coaching and judging. My work provides me access to federal employees, I told two friends and they told two friends etc etc.

We’ve been with this company for over 8 years with 2 dogs. Between the 2 pups we’ve had many issues. Over $50,000 has been paid out in claims. NO QUESTIONS asked. It’s saved their lives many times over.

We've had a few claims for our pup and they have all been covered as expected. Excellent peace of mind!

I have 2 standard poodles. One is almost 9, the other is 12. Many issues. Always covered no questions asked.

I've had 3 events over the 8 years of my Shadow's life. I was declined once again after having submitted in June /2023 following a Lyme's infection in my dachshund / beagle cross. I submitted on-line after and uploaded the documents that were requested. Had to contact the vet myself. Now they have just returned to me after all this time to say I am now past the 30 days for completion. I've never missed a payment and put up with multiple increases over the past 7 years. Not happy, when we needed this coverage the most you of no help except to take money from us. I will be cancelling my policy. I hope people reading these reviews do not fall for their fraudulent ways.