Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 758

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
1

out of 5

VETERINARIAN: Edmonton south animal hospital

POSTED: | BY: Maritza Molina

Heart broken and broke

I was using pets plus us and they refused to cover my last vet emergency. My dog ended up dying at that emergency. They refused to cover the bill because they felt that her vaccines were the cause and they would not cover. The manual does not say anything about this and they refused to budge. I would really never want to use this company again and would like to tell others to use another company.
5

out of 5

VETERINARIAN: Hammnods Plains Veterinary

POSTED: | BY: Helen Muise

Angus - happy for pets plus insurance

Hi My 2.3 yo German shepherd developed 4 lumps on areas of his body . As a precaution, our vet reconnected removal . We are so fortunate to have insurance coverage for Angus with Pets plus. They provided a pre approval immediately.. The process was seamless . Hammond Plains veterinary were fantastic and handled sending the information directly to Pets plus . We absolutely are grateful to both and Angus is recovering well after surgery:) Thank you 🙏
5

out of 5

POSTED: | BY: Tami Everson

No Hassle Efficient claims

I have claimed 2 times for my French Bulldog in the last 3 years. Both times I submitted the claims were reimbursed extremely fast. The first time our dog was suffering with pancreatitis. Sent off $1200 with all the appropriate documentation fro our usual vet and was reimbursed with no issues what so ever within a week. Just had another very large claim Dec2023. Total was over $12k due to emergency cervical spine disc removal (IVDD) at an emergency hospital by a team of veterinary neurologists. Again I submitted all supporting documents and within a week I was reimbursed the amount based off my policy limits and deductibles. No hassle no problems. My monthly premium is not outrageous and have never had any trouble at all with my Pets Plus coverage. I would absolutely recommend them.
5

out of 5

VETERINARIAN: Mahalo

POSTED: | BY: Tom Easterbrook

Insurance Review

Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days. Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
1

out of 5

POSTED: | BY: Lynn S.

Run, don’t walk, away from PetsPlus

After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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