Pets Plus Us | Pet Insurance Review

Thank you Pet Plus Us, Mitzi had her dental cleaning a couple of weeks ago and no cavities or teeth extracted! Adopted her two months ago and the shelter was worried about her teeth, so all nice and clean now and no hidden issues! Next steps slowly getting her used to finger in mouth and eventually a brush. I had signed up Mitzi with the pet insurance and also the optional Wellness Plan and selected the Dental Cleaning. I emailed my submission the next day and last Friday I received a text and email that my submision had been processed! Guess what, my payment was already deposited into my cheuqing account this Tuesday! Full amount paid! Having gone through two surgeries and hospice level care for my previous cat who sadly died this February due to mammary cancer at age 18 and I didn't have pet insurance so Ginny Cat had been funded by MasterCard and I'm still paying that off. I knew when I adopted Mitzi I would be enrolling her immediately with a pet insurance plan. After researching many plans I chose Pet Plus Us as: 1) they review the veterinarian records and the underwriters let you know upfront if their are any restrictions on the particular pet so no surprise later. 2) as I knew I would need to take Mitzi in for her Dental Cleaning quickly, loved the optional Wellness Plan selections. I was able to use he option right away and by the end of the Wellness Plan term i will have finished the payments. So instead of a credit card high interest rate I'm only paying for what I selected on the Wellness Plan spread over a year for 0% interest! 3) with the accident and disease insurance insurance policy I know I won't be worrying as Mitzi ages about cancers and other diseases. 4) hey Pet Plus Us is Canadian!

We purchased our first policy for our new puppy in 2012, then a 2nd policy for a second puppy in 2015. For the first couple of years, I had a few minor claims, but each one was reimbursed within 5 days and no hassles. However, for my past couple of submissions, it has taken 2 weeks or more, and my most recent claim is still not paid and was submitted 8 days ago. I called and was told to expect it to be around 15 business days at least. I would hate to see the turnaround time for a large dollar amount claim. It's supposed to be there so you aren't stressed over the cost of the vet visit. Other than the reimbursement time, it would be OK. Will start to rethink my choices. I read reviews going back to February and March stating 9 new hires and hope to have service back to normal. It is now almost July, so not looking promising. The coverage is great, but timely payment is not.

I am very satisfied with their customer service. Our first claim was paid in full. I trust them but it took much longer than the previous insurance company. I hope they have customer log in service so that we can track our claim process.

Much better to deal with than our last company. Way better return on monthly payment for payouts. Hassle free, friendly. Seems to take a long time to be reimbursed though (around a month). Would be nice to have an account login on the webpage to see claims.

We've had to make several claims over the last years for my dog from diarrhea, to limping, to skin issues and each and everytime we had a very easy time submitting claims and being covered. When I needed to call in, everyone was super friendly and cared about my dog. I've made no claims with my cat so far but suspect it will be just as easy. It takes away the emotional guilt having to make financial decisions about your pet and instead receive the best care knowing you are covered should anything happen. I really recommend this company.