3
out of 5
POSTED: | BY: Kathi
eye irritation
We purchased our first policy for our new puppy in 2012, then a 2nd policy for a second puppy in 2015. For the first couple of years, I had a few minor claims, but each one was reimbursed within 5 days and no hassles. However, for my past couple of submissions, it has taken 2 weeks or more, and my most recent claim is still not paid and was submitted 8 days ago. I called and was told to expect it to be around 15 business days at least. I would hate to see the turnaround time for a large dollar amount claim. It's supposed to be there so you aren't stressed over the cost of the vet visit. Other than the reimbursement time, it would be OK. Will start to rethink my choices. I read reviews going back to February and March stating 9 new hires and hope to have service back to normal. It is now almost July, so not looking promising. The coverage is great, but timely payment is not.