Pets Plus Us | Pet Insurance Review

I recently enrolled my 4 year old bluenose pitbull with PetsPlusUs. The service has been amazing and the staff have been very accommodating. My dog somehow managed to tear her ACL ligament on her right knee. The expenses for the surgery and post-care medications were over $3000.00 . PetsPlusUS covered and paid the veterinary hospital directly and I had to pay the remainder. Apporximately 2 months later, my dog tore her ACL ligament in her other knee, that surgery and post-care cost once again over $3000.00 . Once again, PetsPlusUS paid the veterinary hospital directly and I paid the remainder. The staff have always been helpful and assist in any way possible. I recommend this insurance company to everyone and all my family/friends with pets.

After two major unexpected veterinary expenses in less than six months, we were so thankful for our Pets + Us Accident & Illness coverage for our cat Dali, and are very happy with the way our claims have been handled. Within the first week of bringing Dali and his sister Kahlo home from their rescue foster home, Dali experienced a fall and fractured his femoral neck (the bone that connects leg to hip). Unfortunately, we had not yet applied for pet insurance, and had to pay these expenses (about $2000) out of pocket. Needless to say, we were quick to get our application in following this unexpected event. We purchased Accident & Illness insurance for both cats, and hoped we wouldn't need to use it anytime soon. However, within a couple months, we noticed that Dali was limping again; this time, it appeared he had an injury on the opposite side. After a visit to our vet, we were told he had fractured his other femoral neck - apparently this injury is common in larger young male cats, which Dali is. We immediately submitted our claim to Pets + Us, requesting pre-approval for Dali's surgery costs (another $2000 bill). Within a few days, I was called by a Pets + Us advocate to inform us that because of Dali's initial injury, which was listed on our policy as a pre-existing condition, our claim would be denied. I was very upset, given this meant another large and unexpected out-of-pocket expense for our family within 6 months of adopting our young cats. After explaining th

Thank you very much for processing it so quickly. I thought this would take a lot longer but am pleasantly surprised and relieved that it was taken care of so fast.It's very reassuring. I will have to recommend you to my pet owner friends. I am very happy with the hassle free service. All that was required was Jack's medical history along with the doctor's treatment report

Our dog broke her leg so the cost was substantial. We got our claim back very quickly without any hassle.

The vet recommended this co. and we are sure glad he did as they are excellent at everyting, starting with customer service to claims payment. Our vet asks us about this co. as new to them and we said recommend them to everybody.