Pets Plus Us | Pet Insurance Review

We adopted an Olde English Bulldogge from a reputable breeder and decided to get pet insurance for piece of mind, hoping we wouldn't have to use it. After research we decided to go with Pets Plus Us and we chose the $200 deductible and 90% coverage plan. By 11 weeks old,our puppy developed chronic urinary tract infections that required multiple tests to find the cause. She also developed a cold and eye infection! It seemed like one thing after another that lead to expensive vet visits. It was scary and stressful but Pets Plus Us was the least stressful part! The claims and payment went through incredibly quickly and exactly as described. The customer service is helpful and great. We are very very happy that we chose to go with this company.

We adopted Mia from the Burlington Humane Society. When we took her on, we knew she’d had G.I. health issues stemming from a serious roundworm infestation. Knowing we were taking on a cat who'd started out life at a disadvantage, we thought we'd be wise and invest in pet insurance. Both our fantastic vet and the shelter recommended Pets Plus Us, so we went with them. And honestly, this decision was a life saver, or at least a life extender, for our cat. For the first year, Mia had continuing G.I. problems stemming not only from roundworm, but other parasites picked up while she was on her own before being rescued. We were nearly at the one year mark when we finally solved this issue. Throughout this, Pets Plus Us was with us every step of the way, covering 80% of our bills as per our agreement. It was just a week later that Mia was diagnosed with terminal cancer; our oncologist gave her only 4 weeks to live without a nearly $5000 chemotherapy treatment that wouldn't cure her but only slightly extend her life. Only the fact that we were with Pets Plus Us gave us the opportunity to fight for our cat. My husband has been out of work for over a year and a half and as the only breadwinner in a family of 4, this is the kind of extra expense that I couldn't manage on my own. But with Pets Plus Us taking on 80% of that bill, we had the freedom to agree to treatment and started right away. We're now over 6 weeks into treatment and things have gone amazingly well—the huge tumour in her neck disappeared in literally 48 hours. But we're very aware that we wouldn't have our girl with us anymore if it wasn't for Pets Plus Us. Hopefully we'll get through the 6 months of chemo. Past that, we may have only bought her 3 months or maybe up to 2 years. It’s a fatal diagnosis, but it allows us more time with her for now. Pets Plus Us has been nothing short of amazing. They make their electronic reimbursements to us in literally a matter of hours after submission. But they really show who they are by the little messages they send. You wouldn't think an insurance company would be happy handing over $2000 for chemo, but at the bottom of the receipt, they included a personal message: ' We are wishing Mia all the very best and are here for support if you need us.' On top of that, they actually called one evening to check in and see how she was doing, an unheard of customer service in this day and age. No doubt about it, this is a special kind of company.

When my partner and I adopted a little kitten that we would later name Charles, he was a rescue, but was given a clean bill of health with no apparent pre-existing medical conditions. Three weeks ago, he broke his arms and we opted to have him undergo surgery, the best but, admittedly, the most expensive option. It was only an option because we had insured Charles with Pets Plus Us. Unfortunately, two weeks into his recovery, he broke a third limb. This incident we did witness, and we were able to see that this break was due to a fall from a very low height. For that reason, our vet actually advised that he was quite possibly suffering from a rare bone disorder. A full diagnosis would have been near impossible (they have to go down to the DNA level for that), but we regardless decided that we should probably let Charlie go, to avoid the risk of having him go through any more suffering. It’s ultimately a really sad story, but Pets Plus Us did make this whole thing a lot more bearable, and at the very least, it gave us two more weeks with our cat. It was an awfully big payout for a policy we only held for maybe three months. I'm obviously now a huge advocate for pet insurance. We'll be signing up with Pets Plus Us again when we get our next cat.

Sheila is an adorable one year old bulldog we inherited from our son. He found her too reactive. She has had consultations with behavioural vets, is on special meds and a special diet. All of this has been covered by PetsPlusUs with no questions other than asking us how she is doing and are we enjoying her! Happy to report she is improving and I’m always impressed that PetsPlusUs staff take the time to ask how she is when I call in re a claim! They do care!

After all the trauma of going through an accident with my pup Marley, having Pets Plus Us there to facilitate the claim process made things so much easier. They are a great service that I would recommend to any of my pet owner friends! The staff is always helpful and attentive. I encourage all pet owners to make the worth while investment with Pets Plus Us!