Pets Plus Us | Pet Insurance Review

This was the second time I asked a hand for PetsPlusUs. The customer care was amazing, again.First time Dora had fallen from the couch and started limping. They were promptly with all the info I needed to have the papers done. This time, Dora was vomiting. I called them on the day after her visit to the vet. Laura (from the call center) helped me to talk with the vet's office to get all the papers correctly filled by the veterinarian. Have to say I'm still learning English, so, I needed her help more than everything. She was patient, careful and passionate. I felt home and this is the best about PetsPlusUs, you have peace of mind. They do their best to not only look after our pets but also to take the best care about us. Thank you again PetsPlusUs. I'm happy to have you all helping us to do the best we can for our Dora.

I just signed up for insurance for my dog and the woman I spoke to, Melissa, was extremely helpful and helped explain everything in Amazon detail that I could easily understand. I feel great knowing that my dog is well looked after in the Pets Plus Us pack.

First experience with pet insurance - have 5 pets. Breeder offered voucher and while coverage under voucher was limited, once I signed up for full coverage the service has been amazing. My puppy has HOD and our therapy costs are over $1000/mo. Covered per my policy at 80%, no hassles, questions and very helpful advice about how to benefit from this plan. The advocates are prompt, compassionate, knowledgable and efficient. One piece of advice, try to set up your coverage 48 hours before picking up your pet, and get full coverage, not a voucher program. I almost did not renew after the voucher, but so glad I did. Puppy is getting the best possible chance for good health thanks to this plan!

I hadnt heard much about pets plus us and took a bit of a leap of faith in signing my puppy up for insurance, but to me, there just seemed to be a catch with the major companies in my area (petsecure and trupanion). I am SO happy I chose them as my insurance company. The monthly payments are affordable and fair and there are a number of coverage options so you can choose what fits best for you and your pet. They have been BEYOND helpful and friendly every time I call with a question and always seem concerned with the well being of my dog when she's not feeling well.They are real people who really care. I am also very impressed with the ease of making claims and getting reimbursement for the claims-so hassle free and FAST! The money was in my account 2 days post claim with no questions asked. My dog was just diagnosed with food allergies and they will even pay a portion of her expensive hypoallergenic food from the vet. This is an amazing company and I recommend it to all pet owners! They are THE best.

There is a review from me for Pets Plus Us from 12/13/2014 where I raved about them. We recently lost our cat, Mia, after a brutal 9 months of treatment for lymphoma. And again, I can't say enough good things about this company. They cheerfully went above and beyond in all our payments (and we racked up nearly $13,000 in payouts from them, so this is no small thing), and then following the final payment (which came with a touching message), our client rep picked up the phone to call to personally express her condolences. Without a doubt, this is a special company, with actual humans who get invested in your pet right along with you and who actually give a damn when you lose that pet. When we're ready, we'll be getting another cat. Likely sooner rather than later because part of Mia's legacy to us is the joy of being a cat owner. We miss her dearly and the house is just too quiet and too empty without her. We won't replace her, that's just not possible because she's irreplaceable, but we will add to our pet owner experience with a new animal. And when we do, it will be with Pets Plus Us again, because I wouldn't do it without them.