Pets Plus Us | Pet Insurance Review

My dog tore her ACL and had to have surgery. PetsplusUs didn't finish underwriting the claim until 8 weeks after the surgery date due to a lack of medical history (which I had to get for them). However, they did cover their portion and were very helpful and friendly when I did have any questions.

My German Shepard boy Apollo just recently had to have a knee surgery. He is recovering really well. Hopefully in 8 more weeks he will be running and enjoying summer. I am so happy I have insurance for both of my dogs. I would have had to wait to do his surgery if I didn't. I am very impressed with Pets Plus Us for the way our claim has been handled. I sure wasn't expecting them to actually phone me and ask how Apollo is doing. Thank you for asking. I have recommended Pets Plus Us to many of my friends and clients as I'm a dog groomer.

We purchased a policy with Pets Plus Us for Chalka as we were impressed with the level of knowledge and advice we received when investigating coverage. This companies customer service reps were extremely informative, helpful and knowlegeable. Their premium was competitive and they have a lot of extras that the other companies don't have.

We got free insurance with our first rescue and during the trial Zoe had parvovirus. We decided to purchase the insurance and glad we did because Zoe got epilepsy and it was covered. After Zoe passed, we recently rescued another dog which had his front right leg amputated as a result of a shotgun wound. Pets Plus Us underwrote his coverage and to our surprise there was no pre-existing exclusions for complications with his amputation although there is still a small piece of bullet lodged in the right shoulder. We researched the coverage of our previous company and Pets Plus Us and found their coverage easier to understand and there help on the phone very good. We have submitted one small claim which was paid in almost half the time as our previous insurer. Recommend insurance to everyone with a rescue and Pets Plus Us has been very good to deal with.

I cancelled my coverage the 1st of January as going with another company who has quicker responses and payouts. At that time, I was told January's would still be charged. That was fine. February came, they billed me. The were contacted again and said cheque will be in the mail. March came and yet another charge! I was not happy and emailed them directly wanting answers and pay back. They called at the end of the work day stating a cheque would be in the mail within 10 days. Guess what.... NOTHING! It is now April 10th and Just rec'd notification of yet another withdrawal for April coverage ! What do I have to do?? This company is to say the least, the worst I have ever dealt with. I guess it's time to get some legal advise on this!