Pets Plus Us | Pet Insurance Review

I insured my kitten with PetsplusUs and am very disappointed. I will not be insuring my adult female cat with them. I will be going to Trupanion. My sister uses Trupanion. We both submitted claims to our respective insurance companies on the same day. She heard in less than a week her claim was to be covered and she had her money in about 10 days. It has been over three weeks for me and I have not heard anything from this company. My Visa is due and I have not seen a cent. I have also had them tell me TWICE that they have not received info from my vet...medical records and a claim. Once I would believe, twice...no. I believe it to be a delaying tactic.

Soooo disappointed! We have never had a claim. I've paid 2 months worth of premiums before finally receiving my welcome package with my exclusions for my now 10 month old kitten who has never had any health issues or medical treatment other than vaccinations and spaying. My vet recommended getting insurance for our new kitten while she was still young so I signed up. They gave us exclusions for ear problems and related skin conditions and all related issues (which I'm sure would mean just about anything) because she had her ears checked at the vet and there was absolutely nothing wrong with them! They were just dirty! They checked them twice to make sure!! Cleared both times!! They also gave us an exclusion for gingivitis and all related issues because the vet saw her gums were a bit irritated on one side and thought it was her new adult tooth coming in. (This was in November 2016 and it is now March)She said if it was still red in 2 weeks to come back in but it wasn't. It was just her adult tooth! How can you give exclusions when there is nothing wrong! I will be calling around and looking for new insurance!

I have started my 3rd policy with Pets Plus Us and I do love their service. I haven't had any problems with claims in the past and have received amazing service. My only concern right now is that they say underwriting is completed in 15-20 business days. This hasn't been the case for my last 2 policies. We're on business day 21 and it's looking like another week. I have an issue with this as I need to know that they're going to cover a condition that started right after the 14 day wait before I make any concrete treatment decisions. Technically it should be covered but I'm worried to commit to something before I have my policy in writing. I wish they would resolve these delays on the legal side as it is very stressful for the policy holder.

Last year our 1 year old cocker spaniel, Maggie, got sick and as a result it was discovered that she had a very enlarged kidney. After seeing various professionals it was determined that she needed to have her kidney removed. Our total bill came to about $ 7400.00. We are so glad we had Pets Plus Us insurance as that would have been a lot of money to be out.Maggie is our first dog that we have had pet insurance on (and we have taken it out on our younger dog) and we are so glad we have it. Our claim was also handled in a very timely manner. We would recommend insurance to everyone.

Overall, my only complaint would be the underwriting time could be quicker, but once everything got rolling they were very quick to get the cheque to me. Jamie McLellan was an amazing help with everything!