Pets Plus Us | Pet Insurance Review

As an established breeder we value the quality service PetsPlusUs offers with their pet insurance. We find it quick and easy to register each of our puppies for their initial 6 week pet insurance. We also really appreciate the access to a Pet Poison helpline, 24/7 PetHelpFone, Compassionate Care Line and the age appropriate e-newsletters all subscribers receive. Our puppy owners have commented on how easy it is to reach PetsPlusUs when they need to, and how straight forward the claim process is. PetsPlusUs is definitely our insurer of choice.

We have selected a $200 deductible, 90% coverage/10% co-pay. It's around $68 a month for our young dog. We have a 5 month old labradoodle that was suddenly having loose stools for over a week and also an itchy , stinky ear. We took to our local vet on May 1st. The bill was $235. It included prescription food, ear drops, vet visit, abx for tummy and a probiotic called Fortiflora for 2 weeks. The vet sent off the form for us sometime after we left, I assume the next day as we were late in the day and the Dr had not written it up yet. On May 3rd we got notification by email from Pets Plus Us that they had received it. On May 9th we got the receipt/calculation/reimbursement info by email. They do not cover the Fortiflora due to our plan. I think it's because it doesn't carry some health number, etc. I knew some things would not be covered going into this . Probiotics, I believe, are not regulated as of yet in Canada so this is understandable. I am receiving the total back for our prescription diet even though we have not met the deductible as prescription food as no co-pay or deductible is applied to it. Happy about that! Pets plus us has great customer service and the claims turnaround was way faster than I expected! Really happy we have coverage with them.

I rescued "Ingrid" now "Sable" and was given 6 weeks free insurance. My vet faxed everything and a couple of weeks later, I received a letter stating that all the claims were not covered. Some FREE Insurance! A second reimbursement letter came telling me that I was already reimbursed! There is no money coming! What a racket! I'm informing the rescue operation that this is a complete rip off and let other adopters know not to count on anything from this company!

I have been breeding great danes for nearly 20 years. Because I am a registered breeder I have the opportunity to send my puppies to their new homes with 6 weeks of free insurance. It gives me a great deal of comfort knowing my puppies are covered by insurance and really appreciate Pets Plus Us following up and helping my puppy buyers to get the insurance. I tell them it is like wearing a seat belt, you may never need it, but when you do it sure is wonderful to have! I have dealt with another company that the CKC used to endorse, but Pets Plus Us has been better to work with and seem to appreciate breeders.

Best thing I ever did was get this insurance for my 3 Retrievers.....love you guys