Pets Plus Us | Pet Insurance Review

Pets Plus Us is the best! I am a first time cat owner and my wife convinced me to get pet insurance, after researching our options we chose Pets Plus Us, I sure am thankful I did. I was not aware of how sick a cat could get. I woke up one morning to my little guy crying in pain and not letting us anywhere near him. We rushed him to emergency vet where I found out he was blocked and could not urinate. He stayed in emergency for 5 days and they ran blood work and urinalysis frequently throughout the stay. Pets Plus Us covered the emergency fees, all the tests, his hospital stay and all the follow up care. They even cover some of his special food he is now on for life, now that is sweet! Thanks to them I did not have to limit the amount of time Loki could stay in hospital to save some money. The whole ordeal cost us over $4000 and Pets Plus Us reimbursed us promptly, no questions asked!

Among insurance companies I would rate Pets+Us highly because not only do they consider every claim very carefully, but they actually listen when you have concerns that they did not address at first. They are most willing to speak with the treating veterinarians as well as the customer and are always happy to answer either phone calls or emails. Coverage is very good for alternative care - not capped as many companies do, and while not everything is covered Pets+Us are very happy to tell you ahead of time what they will and won't cover. I also appreciate the military discount and ability to change coverage as needed. Only downfall is sometimes I do wait several weeks for a claim perhaps due to the complexity of my dogs health issues. I am happy to say that most alternative therapies were covered after some clarifications ! I would like to see a type of bonus reduction in premiums for those of us who keep our dogs fit and holistically healthy -:)

This company is a rip off terrible experience customer service is a joke, No problem solving skills There exclusions make this company nothing more the money grab, very bad experience don't waste your money Total scam. All employees scripted very helpful tone but due to policy it is to cover as little as possible. They won't let u give them a honest review, if you're honest they delete the post.

That immediate feeling of panic when you go to let your dog in from the backyard...the gate is still shut, but he isn't there, and the rush of helplessness sets in... So many emotion and thoughts swirling...Where is he? How much of a head start does he have? Where do I start? Who do I Call? With my very upset 6 year old son and 3 year old daughter in tow, we started scouring the neighborhood looking for Mojo. I called my husband to let him know that Mo was missing and he rushed home and started talking with the neighbors while I drove around searching. In these types of situations it is very easy to jump to worst case scenarios... is he hurt? Was he taken? Is he lost? Well, Thankfully for Mojo, we had a best case scenario, as he was found running through the townhouse complex, by one of your Pet Plus Us employees and Veterinary Technician, Melissa Long. Not only did Melissa find Mojo, but she went above and beyond to ensure Mo had the best possible care by taking him to the vets so he could get a thorough check up. When unfortunate situations like this happen, it is refreshing to know that there are kind and passionate people out there like Melissa. You have yourselves one truly remarkable employee! Thank you Melissa, you have put a smile on both my children's faces today, and for that I am forever grateful!

As an established breeder we value the quality service PetsPlusUs offers with their pet insurance. We find it quick and easy to register each of our puppies for their initial 6 week pet insurance. We also really appreciate the access to a Pet Poison helpline, 24/7 PetHelpFone, Compassionate Care Line and the age appropriate e-newsletters all subscribers receive. Our puppy owners have commented on how easy it is to reach PetsPlusUs when they need to, and how straight forward the claim process is. PetsPlusUs is definitely our insurer of choice.