Pets Plus Us | Pet Insurance Review

Quick reimbursement. Very happy!

I have had 6 cats with Pets Plus Us, with 5 currently with them. Their customer service I've always found to be excellent! Claim reimbursement times can be lengthy.. 3 to 4 weeks on average, there's been times it's been under 1 week... hopefully that can become more the norm for the company. They've always approved my cats claims other than a few times recently they randomly started denying his long time medication which they'd always approved and then denied the reassessment too, but that's fixed now! Other than that the only downside to PPU is they won't cover any dental at all! I get not covering routine dental and cleanings and knew that when I signed up. But my cat contracted calicivirus (confirmed via a PCR test) and was left with stomatitis and gum/mouth ulcers as a result of the virus continually flaring up.. which he requires antibiotics to clear up which they won't cover because it's 'dental' and he requires cleanings to ease the stomatitis and ulcers because of the calici too.. which they also don't cover. So if you have multiple cats or a cat more likely to come into contact with calici and want the coverage for the mouth/gum aspects of the virus I'd choose another company. This company is great for everything else! P.S I'd like to see a faster process for emergency preapprovals for over $1000, where direct pay to practice is concerned.

Wonderful service Simple to use and available support whenever you or your caregiver needs. Fast refunds and the option to pay vet directly. Would never had thought I needed the coverage so soon but so thankful I have. Low deductible options means I can continue care without breaking Bank. I covered both my pup's. Don't regret.

We purchased insurance in the beginning of the year, and not even 2 weeks later our dog suffered a torn cruciate! We didn't have the underwriting process finished by the time our claim went in but that didn't stop them from simultaneously finishing the underwriting and processing our claim. We are new to pet insurance and they are so friendly on the phone, which is helpful because we had so many questions! We never felt like we were a bother, and they provided us with answers we needed. Feel very lucky to have PPU in our lives, and our dog definitely gets a second chance at life because of them :)

Couldn't be happier about their coverage and how quickly they processed our claim.