Pets Plus Us | Pet Insurance Review

Have had nothing but exceptional experiences with Pets Plus Us. I researched all the main pet insurers and read all the fine print. Pets Plus Us stood out as the clear winner and I ensured our Boxer shorty after adopting her at 14 weeks. Less than a month after paying our first premium we found out she had an incredibly rare condition that required surgery and multiple specialist visits. If it had not been for the insurance we have been out of pocket thousands of dollars. Have since had other smaller medical concerns come up and Pets Plus Us has always been there to help. Claims are always paid promptly and when I have needed to speak to a person they always answer quickly and are caring and compassionate to whatever we have been going through. I recommend Pets Plus Us to anyone who asks and sometimes to those that don't ask!

Pet insurance is a must if you have pets! Pets Plus Us offers reasonable premiums and hassle free refunds. The piece of mind that comes with knowing my dogs have excellent coverage through this company is invaluable.

Fairly happy with service.

While this happened nearly 2 year ago, it still brings a lump to my throat at what "could have been." Our dog Mocca -- at the time a 9 month old puppy -- managed to slip her collar and run out into traffic. She was hit by two different cars, but thanks to the emergency vet clinic, our normal vet, and some divine help, she ultimately made a full recovery. PetsPlusUs made it EXTREMELY easy for us to simply go forward with all the vet's recommendation to help in Mocca's recovery. Making the claim was extremely easy -- just have the printed form with the policy number, let the vet fill in what was required for Mocca's care, and submit the forms. Within days, the claim was processed and the funds were back in our hands.

We’re owed over $4K and they are refusing to pay me. They look for every little loophole they can find. They’re claiming my dog had a brain disorder before he was insured even though he wasn’t diagnosed with it. A vet made mention that there’s a suspected disorder but nothing confirmed and they used that to get out of paying me all the while one of their staff that knew what was going on said it would be covered. Pretty brutal business ethics. They have nice happy pics of pets all over the place but they’re just like any other insurance company when it comes down to it. I still can’t believe what they pulled on me. Next up is a news station as they would love to hear my story these days! Don’t do it folks! Your better off without it! Trust me