Pets Plus Us | Pet Insurance Review

After a doggie lifetime with PC pet insurance this has so far been a very bad experience. It’s like we travel back in time and no easy access to information, claims or payment options. During the transfer, without consulting us, they chose to merge payments for two different dogs that was paid separate by seperate accounts. They chose to use my credit card for the obvious reasons they probably could not automatically increase a automatic transfer from the bank account. When I called and asked why this was done the answer “our systems do not allow separate policy per dog unless you cancel current and start from scratch” - right with a 15 year old dog that would be pointless will all the “pre-conditions” they will assign him. So we we manage the payments between two families for the two dogs as our “systems” seems to be more flexible. Then first claim - a refill of pain killers - vet automatically does this for us. And I get an email saying “not complete as missing all medical records” ?? My dogs every medical record has been submitted through PC - are they lost?? And the only way to off course clarify is a wait on the phone to speak to someone that probably will say “sorry I can’t hel our systems need all that again” - I know, I’m assuming and I shouldn’t so will make the call. But all in all - I had a great experience with PC as you should when you are going through difficult times (usually the case if you need to lean on insurance) - this company does not understand what the customers need and need to catch up with technology to make it easier to work together during these times. Thanks!!

No hassle, excellent customer service and know my pet is in good hands with Pets Plus Us

The day I called to inquire about their policy I was overly impressed by the customer service from their representative. This, combined with my extensive research on the various policies available, is what made me choose Pets Plus Us over the competitors. I have since processed various claims due to my puppy being attacked; each time I contact them, I am overwhelmed with their support, empathy and willingness to ensure I get the best coverage possible for my furbaby. I am beyond happy that I chose Pets Plus Us over the competitors!

Happy with the speed of processing a claim. Explanations of what is covered are easy to understand.Thanks for your help.

I was a previous customer of PC pet insurance, who were a dream to deal with. Submitting a claim was simple and receiving reimbursement for my claim was just as easy. Back in April I received an email from Pets Plus Us saying that they had taken over PC pet insurance and as a customer it would be a smooth transition- nothing required of me as a paying customer. Of course that is until I try to submit my first claim. Now it has been over a month of emails and phone conversations trying to get any sort of reimbursement. The company is claiming they don’t have any previous medical history for my dog. They have the last 6 years of medical history and are “having trouble” obtaining medical history from our first vet for year 7. My dog suffered an eye injury- completely irrelative to his previous missing medical history of 1 year. It was an expensive vet bill and I can’t help but feel Pets Plus Us is doing everything they can to avoid actually paying the claim. I also can’t understand why I would continue my policy with this company if every time I submit a claim they say “oh sorry we can’t do anything because we can’t grt information from your vet for the first year of owning your dog”. PC insurance had access to that information so I personally don’t understand how Pets Plus Us is making an issue out of this. Terrible customer service and I wouldn’t recommend this company to anyone.