Pets Plus Us | Pet Insurance Review

All interactions with Pets+Us have been very good. Payouts have been quick when required. Would have given a 5 star however we were misinformed about one matter upon signup and I feel in fairness that had to count. Going forward though I expect no issues. Very compassionate representatives.

Have filed 1 claim over 4 times and made a least 5 plus phones. Call Center employees work off scripts and always end call on a positive. However nothing was ever fixed still out money for 2 vet visits. The money we spent in premiums could have gone towards getting my pet better but it just went to these crooks. Cancelled and stopped payment as of November 1st. This was after one last frustrating call with Joe on Oct 24, oh by the way Joe still waiting for your call back on the next day. Would not recommend this product to my worst enemy. Save your money in a jar, it would have more value. I will also be speaking to my Vet and request he remove all brochures from his practice. Also starting a social media awareness campaign so others aren't screwed like us!

Pet Plus US has been fantastic since the very beginning for our 2 bulldogs. Our bullies have had a number of medical emergencies, including a knee replacement with rehabilitation and Pet Plus US has never given us any difficulty with any of our claims. I would highly recommend them to anyone looking for pet insurance.

This was the first time submitting a claim since our insurance moved over from Presidents Choice. The CSR was helpful, answered all my questions and the emails arrived as promised. Within a few days we received a cheque to assist with the pet care costs.

Excellent customer service. Staff who genuinely care about your pets when you call them. Claim submitted was handled efficiently and promptly . Glad my pet is insured with pet plus us