Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
I was very upset to learn my dog had developed a illness and I was worried i did not have coverage as i was on the free trial. i called in inquiring about my coverage options and Emma went above and beyond to help me and calm me down. She informed me that yes i did have coverage from the trial and signed me up for full coverage which i will recommend to EVERYONE.... as you just never know. and a monthly payment is worth it for piece of mind and incredible service.
i called in crying and so lost... and within minutes Emma had me smiling and feeling relieved and she was so genuine and helpful.
not only do they provide great coverage they have genuine and helpful people working there and that is priceless to me
5
out of 5
POSTED:
| BY: Tara
No hassle worry-free
So pleased we went with Pets Plus Us. No hassles & worry free
5
out of 5
POSTED:
| BY: Hazel Smith
efficient reimbursement
We were impressed with how quickly Our claim was processed.
5
out of 5
POSTED:
| BY: Gwen Haynes
Excellent service
Can’t say enough great things about this insurance. I’ve been with just about all of them but have switched all my dogs to this one company. They pay claims right away and always answer my questions. They have a breeder rider which is great, as well as offer a great CKC discount to you if you are a CKC member.
1
out of 5
POSTED:
| BY: Terri
AVOID AT ALL COST, or it will cost you!!!
If I could give less than 1 star, I definitely would! Save yourself the heart ache, frustration, and money and deal with a different insurance company - I certainly regret my decision to go with Pets Plus Us!
A few weeks ago our 7 year old chocolate lab began drinking more water and having to urinate more frequently than usual - NO other symptoms (no fever, normal appetite, normal activity levels). Took him to our vet immediately (symptoms started on a Saturday and we had him to the vet by Tuesday morning - their first available appointment) - after a rectal exam, blood work, x-rays and an abdominal CT scan, it was determined that he had cancer in an anal gland which had spread into some lymph nodes. I asked my vet what he thought about likelihood of coverage... we had to make a decision about how to proceed. Our vet admitted he had never dealt with this particular company before and certainly couldn't speak on their behalf, but based on experiences with other insurance companies and the fact that there is NOTHING in our dogs medical history associated in any way with this cancer, he said he'd have an issue if our claim were to be denied. A claim was submitted for the diagnostic invoicing and emergency surgery was booked with a specialist to remove the cancer and hopefully save our beloved dog's life...
Today I received an email showing the submitted amounts, noting $0.00 reimbursement and an explanation that "we are unable to reimburse your treatment expenses for Perianal Adenocarcinoma as this medical condition is pre-existing to the inception of your policy"... We have NEVER had ANY vet provide medical advice regarding anything to do with cancer and our dog has NEVER received treatment for, nor displayed signs or symptoms of this illness prior to 3 weeks ago.
Don't be mislead by their website which specifically notes that CANCER is a covered illness and lists diagnostics, illness and surgery under "What's covered?"... We've never had any previous issues related to this cancer diagnosis and yet here we are being denied coverage(also note, cancer is not on our list of exclusions which was provided after coverage / payments began)!
I can't even begin to explain how devastating this is - it has truly added exponentially to what is already a sickeningly stressful time for us!
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.