Pets Plus Us | Pet Insurance Review

If you don’t mind waiting a long time for repayment they are less expensive. I sent a prescription invoice on Feb. 4, 2019 and I still have not received a cheque? It’s March 19th. My other pets are with Trupanion. I always have cheque within 2 weeks. They also said I could appeal a decision 1 year later they made on my dog based on some erroneous reports before I adopted him. I waited two years, sent my appeal and again heard nothing back. My rates go up annually even though they said they would not. I thought I would try another company because I wa with Trupanion for many years and did not like their changes in their policies but they are considerably better than Pets plus Us.

Wish I had read all the negative comments before I signed up for this insurance. When I thought the plan was canceled they kept billing me premiums and then sent me to a collections agency. A phone call would have been nice. Then I asked if I could make a claim since I am paying the premiums aparently owed. But they said no. So I basically paid them for 2 years of premiums with zero claims. They were not willing to negotiate. This business is about getting your money not caring for your sick pet. BUYER BEWARE do not use this insurance!!!

Helped us over 10,000$./Dog is recovering well

We were sadly transferred from PC Pet Insurance to Pets Plus Us and there's a huge difference between the two. My vet has sent a number of claims over the past few months, but I've only heard back from Pets Plus Us 3 times. However, the biggest issue for me is that there is no way to access your account online. I don't mind if reimbursements take some time, but in 2019, I'd expect to be able to see my claims and reimbursements online. Disappointed and shopping for a different insurance company :( ...

If I could switch companies, I would! But my guy is stuck here because he has medication conditions he developed while on Pets Plus Us. There's almost always some problem or another that you need to call them about.. often them blaming the vet/waiting on the vet which is not true. My vets have shown me proof when they've sent what this company requests and they say they get this problem from PPU all the time. One of my vet clinics has stopped recommending this company. Their customer service is horrible. I just spent 20 mins on the phone, most of it on hold trying to sort out my monthly premiums ($200) for my cats and the discount I was supposed to be getting. Let me say this is the second time I've had to call.. and the first resolved nothing at all, which is typical of PPU. After 20 mins they either hung up on the other end or the call dropped, that's was 20 mins ago. No call back. Nothing. Still unresolved. Add to that.. one of my cats I have an e-mail from them stating the monthly premium would be x amount, and they actually charge nearly $10 more a month than I have them on e-mail stating it would be. I feel this company counts on just exhausting you fighting to get things resolved.. hoping you'll just give up. I don't recommend this company at all, it's far too much hassle. I've been with them for going on 3 years now. Oh and I've never gotten a reimbursement for my cats medications from last May! They denied it.. and it's the exact same ongoing medications they've continue to cover! lol Figure that one out? Literally no change or different, they just decide to decline a month of his monthly medications then resume covering it again lol Not the first time they've done this. They're very unreliable. I'm exhausted trying to deal with them. Reading other reviews it seems I'm not the only one. I will say the positives I've found is that they do cover alternative treatments and when they're not trying to wear you down and are actually on the ball, they're great.