Pets Plus Us | Pet Insurance Review

Our claims are processed within a reasonable timeline and never have to fight with an agent:) This insurance meets our requirements and our pet is well taken care of.

I was transferred from PC Insurance to Petline and now to Pets + Us. I will tell you that Pets + Us is hands down better than Petline (from my experience)! I had a customer service agent who was helpful, provided useful information and was able to direct me to the other information I needed. When your pet is sick, the last thing you need is to have a listless voice on the other end who blames the other company for issues. If I wanted that, I would have called a politician :)

The personnel with whom we spoke with showed exemplary levels of empathy and understanding.

I was transferred from PC Pet Insurance to Pets Plus Us. It was seamless. I've made several claims since the changeover (some large claims) and they are managed efficiently and accurately. My vet submits the claims, I receive notice via email the next couple of days and I receive payment within a week or so via direct deposit. When I've emailed Pets Plus Us directly, I have my answer within a couple of days which works for me. No problems here!

If you don’t mind waiting a long time for repayment they are less expensive. I sent a prescription invoice on Feb. 4, 2019 and I still have not received a cheque? It’s March 19th. My other pets are with Trupanion. I always have cheque within 2 weeks. They also said I could appeal a decision 1 year later they made on my dog based on some erroneous reports before I adopted him. I waited two years, sent my appeal and again heard nothing back. My rates go up annually even though they said they would not. I thought I would try another company because I wa with Trupanion for many years and did not like their changes in their policies but they are considerably better than Pets plus Us.