Pets Best | Pet Insurance Review

My company offers this insurance as a new benefit to us. We still have to pay individually but it's nice to have it come out of my paycheck to handle the monthly fees. What I have noticed is they are very selective about picking through each invoice, makes multiple back and forth situations that you need to provide additional documentation from the VET. Claim processing time...... It's painfully slow. Still waiting on a claim from 6/10 to be processed. Multiple emails saying sorry for taking so long. Once these outstanding claims finally process, I'm going to be strongly considering switching to another provider.

Painful and cost me more

Consistently drag their feet with the larger claims and have zero accountability. If you call and wait the lengthy hold times to speak to one of their clowns, which is the only way to contact them, they simply spew scripted responses and do not actually give any answers or provide any customer service. If they do go off-script, the answers vary from one clown to the next. Supervisors and managers are not available and are probably equally useless. Awful.

We’re new policyholders. Filed our first wellness claim on 6/20. Got several automated emails saying they’re sorry the claim is taking so long. Called their customer service line to see what’s up. Spoke with Linda. Linda told me they have a staffing shortage and haven’t even looked at my claim yet. Linda also said the summertime drives longer queues. Asked to speak to someone else. Linda transfers me to Aaron. Aaron tells me the same thing and adds that they have to process claims in the order they arrive. Aaron says they cannot escalate or expedite until a claim is 40 days old at a minimum. I ask to speak to a company executive to share my concern as a customer. Aaron says there’s no channel for a customer to speak to a leader. Feels like Pets Best brand is taking a big hit for claims processing times and thought I’d let everyone here know it takes them so long because they told me they don’t have enough people working there.

I’m not very happy that this company breaks sown the deductible into numerous categories. I may have not read the application contract clearly but I’m seriously thinking about this policy because of what I perceive as unclear loopholes in the coverage policy. I’m in the process of finding a policy from another company. I can not recommend Pet’s Best.