Pets Best | Pet Insurance Review

I am very disappointed in the amount of time it took to address my claim, 3 months. While not expecting my claim to reach my $250 deductible I was expecting the amount to be applied to my deductible. I will not renew my policy once my year is expired. I had much better service with Nationwide Pet insurance and only left due to the premium. Once again, you get what you pay for...

I hear a lot of nightmare stories about insurance companies not accepting claims due to “previously existing conditions” so I was stressed out worrying that they wouldn’t accept my claim for investigating my dog’s urinary incontinence problem. I have previously had claims denied for UTI treatment since she’s had UTI issues in the past. I was concerned they would consider this related to that issue and deny the claim. However, they were able to see that it was a separate condition without further effort on my part and accepted my claim. I was very relieved to get the news because I have been on the fence about whether or not pet insurance is worth it. I have more confidence now, for future issues, that Pet’s Best will have my back.

My dog Xien has Mast Cell cancer. I was well pleased how quickly Pets Best evaluated all the documents and invoices sent to them. Payment for claims was within 2 or less weeks. It is so easy to submit a claim with Pets Best online and communications is excellent....Best for the price. I would recommend Pets Best to anyone who needs pet insurance.

Not necessarily this time in particular, but claims do take a while to get paid and the monthly price increase for coverage is outrageous. I looked at other pet insurances with similar coverage and found ones much lower, I'll most likely be switching soon, even after changing my current coverage. I've used Pets Best for the past 7 years or so, but I can no longer justify the monthly cost.

I've been with Pets Best for 5 years now and have always found them to responsive and accurate in their claims processing.