Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,229

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Anita Tillotson

This company is so much easier and…

This company is so much easier and nicer to deal with. After having my last insurance deny me paying for the wellness visit costs that I paid the insurance for for a whole year, I love this company.
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5

out of 5

POSTED: | BY: MERIL AMDURSKY

New to pet insurance and Pets Best is terrific

I am new to pet insurance and I did a lot of research before enrolling in Pets Best. The process is incredibly easy and they covered the entire expense without any question. It’s a great investment in my dog’s health.
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1

out of 5

POSTED: | BY: Melanie

I would not recommend Pets Best

I would not recommend Pets Best. What was advertised versus what they actually cover is very different. My experience is pet insurance with Pets Best is a scam. They purposely make the fine print unclear and have basically denied every claim saying it is not covered even spaying or medication is being denied. It was a waste of money to sign up. Their policy is not clear and the amount of time it takes them to process a claim is easily delayed 2 months. Don’t waste your time or money. Use the Costco pet insurance instead.
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5

out of 5

POSTED: | BY: Lori Scott

Pets Best is AWESOME

Pets Best is AWESOME! It has paid for its self over & over! They email within the hour, after I submit a claim, that they've received it. Takes a couple of weeks & the money goes into my bank account!
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5

out of 5

VETERINARIAN: Waipahu Waikele Pet Hospital

POSTED: | BY: Donna Yamane

Very pleased with Pet's Best insurance. Exceeded expectations.

This year was the first time filing claims since we bought the policy in 2018. Filed 4 claims this year. Online filing was simple/quick. Claims processing also quick, like in a week or so. Prompt with email updates and detailed explanation of claims easily understood. Couldn't ask for more. Service has exceeded our expectations by far!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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