Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jayme

Quick turnaround on claim and…

Quick turnaround on claim and reimbursement, 2 weeks.
5

out of 5

VETERINARIAN: Fisherville Animal Hospital

POSTED: | BY: Tali Cherim

Emergency vet hospitalization

My puppy (8m old, male, mixed breed) was coughing for a week and suddenly got very sick overnight. We rushed him to our local emergency vet where he was diagnosed with pneumonia, GI upset, and dehydration. They admitted him and kept him overnight for iv fluids and antibiotics. Once he was stable, he was discharged on oral antibiotics and followed up with his vet two weeks later for an exam and x-ray. At this exam he was found to still have some lingering pneumonia, and was put on an additional week of antibiotics. We just had our second follow up appointment today and he was totally cleared—all better! In total, the care for my pup amounted to around $3,500, an overwhelming amount for a young couple in our 20s. Luckily, Pets Best approved both claims (the emergency vet and the first follow up—I’ve just submitted the claim for our second follow up appointment)—leaving us responsible for only about $1,200 of the total cost. A MUCH more manageable amount. Plus, since our deductible is met now and our plan is unlimited, we have peace of mind in case anything else happens this year. For only about $20/month, getting our pup insured with Pets Best was a game changer and we’re so grateful we made this decision.
5

out of 5

VETERINARIAN: Garden City Park Animal Hospital

POSTED: | BY: sandy Jaffee

Dealing with Cushing

My pet has Cushing disease and as a result needs monthly refills of his medication which can become costly. Pet Best reimburses me for at least 80% of what I pay which is very helpful and very appreciative. They inform you right away of the status of your claim and then reimburses you in a timely fashion.
5

out of 5

VETERINARIAN: Cole Veterinary Hospital at Harmony

POSTED: | BY: MARIA NUNES

Lola - Dealing with Bladder cancer

It had been a very long and stressful year dealing with my dog Lola fighting against cancer. Lot of doctor visits, medication and chemo sessions that would not be possible without the support of "PetsBest" insurance. It helps to alleviate the worry knowing that she can receive her treatment without worrying about high medical bills. We still have to pay for those expenses, but the "Claims" process is easy to follow; the company refunds are processed very quickly at 90% rate after deductible which for sure helps to keep the treatment going
5

out of 5

VETERINARIAN: VCA Sunset Animal Medical Center

POSTED: | BY: Wendy Desomer

Amazing

Having pet best insurance was extremely easy to use and helped financially.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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