Pets Best | Pet Insurance Review

Very easy to submit a claim and quickly processed. I am glad I switched insurance for my pup

Claim took weeks to process. And… I called before surgery to go through all classifications and charges and was given the ok. However, when the claim was submitted there was over $600 that was deemed not covered. This was devastating to me financially. I will switch providers as soon as possible.

I wish I had contacted the BBB and read their reviews before signing up with Pets Best. They are awful. I have had one simple claim in the past year since starting this policy. I was told when I signed up that claims are processed within 15 days. After 30 days for this claim, I started calling and was told that it is actually 42 days. No one could tell me if/when my claim would be processed. Every phone call to customer service involved 30 minutes + on hold. Customer service reps know nothing and are not helpful whatsoever. After repeated phone calls with no resolution and no end in sight, I opened a case with the BBB. Several days after that I received a letter from Pets Best letting me know my rates are increasing 45% at renewal next month. When I signed up I was told to set up direct deposit so claims would get paid out in 1-2 days. I did that, yet my payment took a week. I cancelled my policy the day my reimbursement hit my checking account. This is a horrible company and I am shocked they are still in business. Do not use this company! I will be sure to spread the word.

My Mabeline was injured and without this insurance I don't know how I would have paid. Reimbursement was as quick as 7 days and Mabeline is as good as new. Knowing that I had this insurance was a HUGE relief to me.

Love the fact that I can submit my pet's vet bill through the online app. Outstanding service by Pets Best! Fast turnaround from receiving to processing a claim and with direct deposit it is much quicker than waiting for a live check to be mailed. I recommend Pets Best because they genuinely care about pets' needs.