Pets Best | Pet Insurance Review

What’s the point of having pet insurance when my puppy has issues and you can’t even fully cover it due to its not covered when I have full accident and wellness insurance for him. I think when one has it no matter how many times I go to the vet it should be always covered and not a One time payment it’s a waste of having pet insurance

The reimbursement process was straightforward, and I appreciated that I was sent an email when there was a delay. It took ~35 days to process a claim from submitted to processed.

This is not a rating for a specific recent service--this is for over 6 years of incredible support for our late dog Kuma. Before we brought Kuma into our family, I had heard from a family member that Pet Insurance was a good idea. I signed up and did not think much of it--until our girl was diagnosed with a tumor that was going to be expensive and need removal if she had a chance at survival. I'm so used to human insurance, that I was fully anticipating a battle to receive the help promised by PetsBest. I was absolutely amazed by the efficiency of the entire process, both with the web interface, and every interaction I had with support staff. We had a tough year with our little pup, with lots of meds, tests and treatments, ergo a lot of filings. There were many stressful and emotional times in the process, but never once was PetsBest a stresser. If we had to be worrying about the financials of her treatment, we would've likely lost a whole additional year with our baby girl. I have been recommending PetsBest to all of my friends who are getting dogs--if you can afford it, it is a must have. I don't every think I've written a review like this in my entire life, but you and the team deserve to hear it. Kuma's life was better because of this service.

Submitting a claim is easy. Petsbest is timely in responses and evaluations of my claims. The Explanation of Benefits explaining my coverages and what money is to be reimbursed is very simple to read, leaving no question how Petsbest came to their decision.

Filing claims is easy. Turn around time has been about 5 weeks for claims. They have not denied any claims which has made navigating our dog’s new health condition so much less stressful.