Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Consumer

Paid the claim but slow and incomplete

Paid the claim but slow and incomplete. Missed some reimbursements that were due and hard to get answers on when the claim would be paid. Also confusing how to submit multiple receipts related to same issue.
Read more on Trustpilot
5

out of 5

POSTED: | BY: eve b.

Super easy to file and fast processing

Super easy to file and fast processing
Read more on Trustpilot
1

out of 5

POSTED: | BY: L. Smith

I thought this was a good insurance…

I thought this was a good insurance company, but now that my dog has cancer, they are taking literally *months* to process significant claims for payment—still haven’t received anything or any indication when they will actually pay.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Nicole Stutte

Pets Best has been so great at paying claims!

Pets Best has been so great at paying for our expenses! They are so easy to work with. Highly recommend!
Read more on Trustpilot
4

out of 5

POSTED: | BY: Annette L

I definitely recommend this company

Very happy with this company. This is the 2nd time I've had to file a claim and both times all I had to pay was my deductible and my 10% and they pay 90%. The one thing I feel they can improve on is the processing time. The first time my claim was processed Very quickly, but this time it took over a month, therefore I only gave a 4 star review.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review