Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Michelle

I just received authorization for $ to…

I just received authorization for $ to be released for my claim for 6/28/24 services.
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1

out of 5

POSTED: | BY: Ellen M

Awful Experience with Pets Best

I submitted an accident claim for my cat who was urgently seen for ingesting something. Pets Best didn't bother communicating to me during processing and took over a month to deny the claim. I even called customer service to ask what was taking so long and they indicated they needed ALL my cats records from the last year, despite me already uploading the SOAP notes. If I hadn't called i would have never known. I'm a new customer and not at all pleased with how they conduct their business. Poor customer service and they don't pay what you are covered for.
5

out of 5

POSTED: | BY: mits

One of the few that insures senior…

One of the few that insures senior dogs. So grateful for this company to not to have to choose between life or death for my fur baby due to medical costs. Claims are easy and payments are received in a timely manner straight into our bank account. It's a must for EVERY dog owner and Pets Best IS the BEST!
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5

out of 5

POSTED: | BY: Casey Kimball

Super Easy!

Super easy process from signing up for insurance to submitting a claim. We have used several insurances previously and have found Pets Best to be the easiest to work with! Making claims, changes, etc is a breeze and the interface that they use is great. Zero complaints from us!
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5

out of 5

POSTED: | BY: Alessandro Paveri

Outstanding service

I couldn’t ask for a better service, thank you pets best!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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