Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Kenneth Cohen

Not very happy with there service

Not very happy with there communication. Also not happy that I have to wait for a claim to be processed in about two month span. When they process claim they put claims together for well care and illness to process and apply the items wrong. This leads to lower amounts to pay out to customers. Also not happy with some of the customer care agents that have a bad Attitude.
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1

out of 5

POSTED: | BY: Jill Hayhurst

It took forever and even though I had a…

It took forever and even though I had a payment plan with the vet, they refused to process the claim until the payment plan was paid off. Ridiculous. Even when you don't have payment plans they take forever to process your claims and often have to fight them on coverage.
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1

out of 5

POSTED: | BY: Misty Weaver

Worst pet insurance ever

Worst pet insurance ever. They don’t pay for anything. Will be reporting to BBB!!! Do NOT use them.
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5

out of 5

POSTED: | BY: Laurie

Experience was great because you…

Experience was great because you covered my cats illness, as stated in his plan. You communicated with updates on a regular basis. And the process with very easy.
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5

out of 5

POSTED: | BY: Kimberly Shaw

Fast quick service at a reasonable…

Fast quick service at a reasonable price. We love the preventive care coverage option. I only wish our policies could be co-termed to start and end together with 1 single simple payment.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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