Pets Best | Pet Insurance Review

THIS PLACE SEEMS LIKE A SCAM TO ME. DO NOT TRUST THEM. I purchased this insurance and filed a claim after the 14 day "Pet Effective Date". This claim was processing for more than 2 months, all while they charged me a monthly insurance fee. After those 2 months they have denied my claim saying it occurred within the 14 day period prior to the "Pet Effective Date". I have provided proof that this isn't the case with an itemized and dated invoice from the Animal Hospital. When attempting to reach the company to dispute this I have had to wait on hold for insanely long periods before being able to speak to anyone.

Always easy and seamless. Communication and updates timely.

It’s never a fun experience when a member of your fur family gets sick or injured. So when worrying and caring for your pet the last thing you want is a complicated insurance process. Luckily Pets Best has an easy claim process. Within 5 minutes I was able to submit my claim through their app, attaching a picture of the detailed invoice and they did the rest. And you can check the status of the claim thru the app. One note is that it did take about a month to get reimbursed; however I did receive a couple emails throughout apologizing for the delay. However, once it was processed I received an email with the explanation of benefits and a few days later the money was in my account.

I’ve forwarded my claim for both of my pets for the same service. One is receiving a partial payment and not the other. I don’t understand.

My Lab mix developed an unusual and, they say, somewhat rare, cyst under one of his eyes. It required specialist visits, CT Scans and eventually a trip to the Auburn AL oncology department for surgery. He is well now and thanks to pets best I did not have to be concerned about the cost to take the best care of my sweet boy. They have paid per my policy everything without a moment of hesitation. and, each time I spoke with someone about the treatment or the claims submitted I had someone knowledgeable, kind and helpful. I had nothing but similar experiences with my other lab mix Gracie, a broken tooth required dental work which again was paid for without question. I'm not much of one to carry a lot of insurance coverage but I'm so glad I've done this for myself and my pups. And couldn't be happier with Pets Best.