Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kathy

Quick refund

This was my first claim and the whole process was quick and easy. My vet emailed me the receipt from my dogs appointment so I was able to load the bill into the Pets Best system and they confirmed my request immediately and 4 days later I was sent the amount of what they were paying me and it went directly to my bank account.
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1

out of 5

POSTED: | BY: Danielle Davis

Constantly messing up payment info

Constantly messing up payment info. Claim is taking forever to get reimbursed.
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5

out of 5

POSTED: | BY: Maria Ledger

Took care of my claim easily

Took care of my claim easily, with no issues!
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4

out of 5

POSTED: | BY: Holly Johnson

My claim for August was completed, but not July…

My claim for August was completed within a matter of days. My claim from early July hasn’t even been started. Both were puppy wellness visits (vaccinations, etc) so not sure why there is a delay on the one from July.
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4

out of 5

POSTED: | BY: Melissa Italiani

Very slow in paying claims when they…

Very slow in paying claims when they are large claim amounts! Fast paying for chronic medication claims.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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