Pets Best | Pet Insurance Review

I’ve forwarded my claim for both of my pets for the same service. One is receiving a partial payment and not the other. I don’t understand.

My Lab mix developed an unusual and, they say, somewhat rare, cyst under one of his eyes. It required specialist visits, CT Scans and eventually a trip to the Auburn AL oncology department for surgery. He is well now and thanks to pets best I did not have to be concerned about the cost to take the best care of my sweet boy. They have paid per my policy everything without a moment of hesitation. and, each time I spoke with someone about the treatment or the claims submitted I had someone knowledgeable, kind and helpful. I had nothing but similar experiences with my other lab mix Gracie, a broken tooth required dental work which again was paid for without question. I'm not much of one to carry a lot of insurance coverage but I'm so glad I've done this for myself and my pups. And couldn't be happier with Pets Best.

They offer a clear outline of benefits, good customer service when needed, and they deliver on what is promised. I've had a claim take up to 4 weeks to be processed but that's to be expected.

We’ve been with Pets Best for 3 years and had to file claims for the first time this year. My 13 year old doodle had two surgeries and then five months later he crossed the rainbow bridge. It was the easiest experience to file the claim and we were reimbursed quickly. When we filed for euthanasia, they automatically updated my policy to remove my dog. Highly recommend and we’ll continue using them for our second dog.

My experience with Pet's Best was what I expected in most ways after experiencing wellness submissions for my three cats and being pleased with how quickly they were handled. This experience was a little different because of my own circumstances. and the submission was for an emergency and took a little longer. Like many other people, my pets mean the world to me and our my daily companions. That is the reason I felt it was important to take out a policy in case of an emergency. My pets for the last nine years have been my three cats and they have never been ill. On the 4th of July holiday my large 20 # male cat, Joe, after closing hours appeared ill. I called my vets office and left a message because it was after closing time. Joe continue to go down hill so I called and left a 2nd message telling the office I had an emergency and would be there with Joe at 7 am. When I arrived the next morning I found the office closed with a handwritten note on the door indicating they would not be back until the 8-9th of July. I knew I had to have Joe seen and a passer by told me Coronado Vet was open so I immediately took Joe there and they took him right in. This really has nothing todowith your service except I want you to understand my frame of mind and I felt confidence in that this was what I was buying insurance to cover, The vet did tell me if I had not brought him in right away he might not have made it. Joe did recover Thank you, Patricia Adams