Pets Best | Pet Insurance Review

Great insurance company. The reimbursements take a little while but I understand they have to gather and review medical records for each claim and that I’m not their only client! Customer service has always been helpful as well. I like the ease of submitting claims and that you can add notes to the submission. I also appreciate the wide range of services they cover. Hoping someday they will consider covering herbal and supplemental meds if they are prescribed by the vet.. I know no one does that currently though. I recommended Pets Best when people ask because they know I’ve tried other dog insurance companies and I do think Pets Best is one of the best ones out there!

Your process for adjudicating a claim is very easy. All I have to do is upload the invoice(s) and wait for your EOB.

It's been very smooth and easy. When I've spoken to anyone, they were always pleasant. Quick turn around on payments. *Not sure about a large payment?

I have had Pets Best insurance for several years, was previously with 2 other providers. I have my 3 current dogs all insured with them. I like the way you can choose your coverage level and deductable level, this really helps based on your budget. You hope to never have to use it but that's what insurance is I guess but when one of your dogs suddenly needs $7000+ in medical services it's a game changer! However if would be nice if more vets or Pets Best had direct billing so you are not initially out of pocket. Regarding claims I've found that sometimes you will be reimbursed within a couple of days, sometimes several weeks which I've never understood. Phone help has always been very good with them. I would give a 5 star but as I mentioned it's a 4 based solely on the direct bill and claim payment time, other than that they've been excellent and my dogs get the care they need.

Excellent pet insurance company so happy we decided to choose them. Thankfully, for them our pup is able to get the treatments and services he needs