Pets Best | Pet Insurance Review

1. When I called the wait for a person to answer was 18 minutes. 2. When I submit claims there was no mention of also submitting Vet notes. 3. After each of the 3 claims so far, a nondescript email came about a week and a half after submitting saying there is a delay in processing, but no reason for delay. 4. It took over 3 weeks to get the first claim payment. 5. Nationwide answers the phone after 2 or less minutes. Nationwide requires Vet notes on the online claim form. Nationwide pays claims within a week or usually less. 6. Can Pets Best please do whatever it takes to answer the phones quickly, provide a way for Vet notes in claim submission online and pay out claims in a week?

Excellent customer service and support, sometimes walking me through dozens of line items on a claim payment I didn’t understand, PetsBest had it right. Also staff are well trained and are great communicators anytime I contact Customer Service, I never got a wrong or outrageously complex solution to problems.

I find myself somewhat overwhelmed by this review, as it appears that the policies are continually evolving to benefit the company rather than its customers. Premiums are consistently increasing at a rate that exceeds wage growth. Additionally, the claims processing is far from straightforward; it is mired in a complex web of underwriting bureaucracy driven by the interests of the CEO and shareholders. If premium rates continue to rise, the company risks losing its customer base.

This company is horrible. I have met life and pets best. Two dogs, and I submit the claims on the same day. Met life has a turn around time frame of around one week. Many times not even that long. Pets best will take over a month. Something as simple as allergies. My fur baby gets the same medication every month. Yet, it takes over a month to process the claim. The paperwork been sitting on someone’s desk for almost a month. Then a month later the company will tell you something is missing. It has been a horrible experience dealing with this company. By the way, I was just told the turn around time is now 42 days.

Processed my claim in about 2 weeks which is pretty quick!