Pets Best | Pet Insurance Review

I have found it difficult to get claims processed for multiple reasons. In 2 years time they have paid one claim. Today's customer service representative belittled my veterinarian which upset me. Then she hung up on me. So, on top of a sick pet this was what I had to deal with.

Great customer service. Quick response time. Always explains any refund very well.

This is the second time I have used my pet insurance.once for each pet. I filed the claim on the app, which was very simple. The turn around was within 2 and 1/2 weeks and they have sent me a check. Minus my deductable and my 20%. My experience so far has been exceptional. I highly recommend Pets Best!

Easy as can be to submit a claim. Payments sent fast without any complications. Long time customer—very satisfied.

My rates went up 35% on 2 dogs age 2 and 4. I was told it was because they ate"older" now. Filed a claim a month ago and still waiting to be paid and was told they have 45 days to review and pay complicated claims. My dog had wet dermatitis and required a shaved neck and antibiotics. That's all. Not complicated. These ppl will say anything to sign u up then screw u any chance they can. I'm presently looking for new pet insurance since my rates are now over 100 a month now that the " honeymoon " period is over. They bait u in with a decent price then slam u with a massive rate increase as soon as the policy is renewed. Plus 45 days for any response on a simple claim is unacceptable