Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

VETERINARIAN: Cascade animal hospital

POSTED: | BY: Autumn Rogers

Nothing was covered.

I took my dog in for his yearly shots, nothing was covered. But because he had a limp, and the vet consulted me with that and we decided to address it (pano, aka GROWING PAINS) MY WHOLE CLAIM got denied. Pretty messed up for an almost 70$ payment a month, when life is already kicking me in my (non existent) ba lls. I'm very disappointed in the last 4 months I've been purchasing pets best service, and I have a very large social media group, a lot with DOGS, I will highly not recommend if this is not made right. I'm a very angry customer.
4

out of 5

POSTED: | BY: Brendan Sage

Almost the refund we expected, super long wait

Basically got the refund we were hoping for, took incredibly long to get it, but worth the wait.
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5

out of 5

POSTED: | BY: customer

I am kept informed after filing a…

I am kept informed after filing a claim. Payment is explained and fair.
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2

out of 5

POSTED: | BY: MARK

3 weeks already for a basic 80 dollar…

3 weeks already for a basic 80 dollar claim with no end in sight. You call them, you will be on hold for over 30 minutes. I won't use them again. In fact, I was considering canceling this policy..
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1

out of 5

POSTED: | BY: Lou Lindsay

Poor Service

They obviously have issues with paying claims. Delays, delays, delays and then say they get no response from Vet.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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