Pets Best | Pet Insurance Review

Pets Best was awesome, Affordable and super easy to submit a claim! And anything not covered was easily explained. Sometimes you would have to wait for a claim to be processed but that’s my only complaint. When our dog passed they sent a sweet card and we’re very kind and helpful with cancelling. When we are ready for another dog, we will definitely be using them!

Outstanding review of professional services by certified doctors to provide the services needed for injured pets. Claims processed in a timely manner. Great communication with clients.

I have had Pets Best insurance for a few years now covering my 2 dogs (currently aged 8 and 10). This year had been a rough year so far for both dogs. One has been diagnosed with a chronic illness and had an ER visit due to ingesting a foreign object. The other dog (who we adopted a year ago) was recently diagnosed with mammary adenocarcinoma and has had 2 surgeries so far and will be starting chemo in a few weeks. I have been submitting claims weekly for the past 2 months and though the wait time can be up to 4 weeks, I have received payments on all claims and they were directly deposited into my bank account. I have only had to call Pets Best once with questions and the customer service rep was very knowledgeable and helpful. My rates did go up significantly this year (as have my vet bills!) but they are in line with other pet insurance companies for the type of coverage I have and I believe it is worth it. I highly recommend Pets Best!

Took my four-year-old Pomeranian in to have a dental and some necessary extractions. My claim took over six weeks and then they denied it saying that the diagnosis would have to be 13 months before they could do the extraction. My veterinarian said it was an emergency situation and she needed those teeth out. I have had fetch insurance for years with other dogs and never a problem. This company simply does not want to pay. Avoid.

Horrible! Got pets best when we got a brand new puppy. Signed up for the regular plan plus wellness. Approximately $85 a mo. Submitted first claim $39 boosters. 30 days later I get a request for prior records. I emailed back saying first visit. No prior records. They denied claim. I called. Btw this was my second call and wait times were 20 and 30min each time! Was told would reopen claim they have not. I’m out 2 pymts already and quickly approaching 3rd and they can’t even pay a 39$ booster claim on a brand new puppy when I signed up for additional plan that covers boosters/vaccines. Absolutel fraud