Pets Best | Pet Insurance Review

Will recommend

We haven’t had any issues with pets best. We have used them for many years. Our boy cooper just had TPLO surgery and was going to cost $7400! With insurance we received 90% back just a few weeks after surgery. Not to mention all the allergy issues he’s had and the shots every month. They have been amazing answering questions and processing claims quickly. I recommend to anyone who asks… and even to some that don’t lol

i have sent in 4 claims ..nothing yet it has been 4 days and when I call it takes more then 10 minutes to speak to a person and then they are not much help.. there is room for improvement

I recently used the PetsBest mobile app to submit a claim for my cat's illness visit to her vet. The process was incredibly easy and took mere minutes (if that). I was pleasantly surprised that my reimbursement check arrived in less than a week. Almost everything from the visit was covered, with the exception of two prescriptions. I agree that they shouldn't have been covered; in hindsight, I should have declined those prescriptions by the vet as I didn't use them (which is on me, not PetsBest). I'm very happy with PetsBest and highly recommend them.

Very disappointing. My pet had never been diagnosed with Periodontal Disease, rather I had taken initiative to have routine dental cleanings (every 6 months) and since he's prior had extractions they decided this was a pre-existing condition and would not cover any of his routine care that keeps him healthy. Felt like they are looking for reasons to not cover. I opted for the wellness benefit and the limit you reach the visit right away despite the care just being routine in nature. This company does not seem to want to pay for any routine care in my experience, so if you are comfortable with only catastrophic care your experience may be better than mine.