Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Foothills Animal Hospital

POSTED: | BY: Jason Smoke

PetsBest Rocks!

Insuring my two dogs with PetsBest has been one of the best decisions I've ever made. The claim process is easy, and the coverage is fantastic - from chronic ear infections to a rare neurological disease, I have needed it many a time. I recommend them to all my friends.
5

out of 5

POSTED: | BY: Joan

PetsBest IS the best!

Timely payments, great customer service.
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5

out of 5

VETERINARIAN: Shrewsbury Veterinary Clinic

POSTED: | BY: Edward young

Claim

Easy claims process
5

out of 5

VETERINARIAN: Animal Clinic of Milford

POSTED: | BY: Joanna Salati

Cystonomy on my Zoe

My dog was recently diagnosed with bladder stones. The vet indicated surgery was necessary as medication wouldn't dissolve the stones. I called Pet's Best to speak with the vet to get a second opinion and read them the notes and test results, and they agreed this would be best for my dog. They confirmed the cost as well, as I was skeptical of the price they gave me. They were great in answering my questions and making me feel at ease with my decision. The claim process was easy as well. Although I had more claims to file, they received medical records and paid me after the deductible and co-insurance were met. I would recommend Pet's Best to my family and friends.
1

out of 5

VETERINARIAN: Lovet Pet Health Care - Dobson Ranch

POSTED: | BY: Natalie H

The worst ever

Please save yourself from this scam. They have the worst submission process possible, as well as the worst customer service possible. They make you jump and bend over backwards to even get an approval on a claim. I’ve had to send in multiple bank statements and cleared out my personal information just to prove that I had paid for a vet visit. Please do not please do not sign up for this insurance company.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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