Pets Best | Pet Insurance Review

The claims process is easy and are processes quickly! I totally understand my policy and know exactly whats covered so there are no surprises. I feel confident my two kitties are protected throughout their lives. Nobody should have to choose between care and the life of their pet! PetsBest has them covered for life!

Customer service was pleasant and ez to deal with and very knowledgeable about their services

We have been very happy with Pets Best insurance. I think they have good coverage and the refunds are given quickly. I also love the 24hr vet chat if I need to ask a question.

I’ve had a great experience. Easy and fast.

Pets' Best website clearly states that *all* policies cover veterinary behaviorists, yet they refuse to cover claims involving veterinary behaviorists if you don't buy a special rider to cover office visits. They claim it's not their fault their website contradicts their policy documents, so they don't have to honor it. And you can't purchase the rider to cover office visits without canceling your existing policy and starting a new one that excludes pre-existing conditions, and no other insurance company will cover pre-existing conditions either, so you're stuck with a useless policy. If they don't stand behind their own claims on their website for this issue, you can be sure they won't stand behind other assurances they make. Avoid.