Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,466

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Community Veterinary Clinic

POSTED: | BY: Elizabeth Speck

Great Experience

Loki was not feeling well and was drooling, which is not normal for him. The next morning, I called and got him into the vet to get checked out, which included an exam and labs. After his visit, I was able to easily file the claim on the app including uploading a copy of the invoice/receipt. It took less than 5 minutes. Payment was in my account about 3 weeks later, which I consider an acceptable time frame. I received an email once the claim was filed, an email a couple week later apologizing for the extra time it was taking (again I did not think it was too much time), and finally an email with the EOB. Pets Best makes filing the claim easy, and keeps you informed. I am very satisfied with the experience (other than Loki being sick) and love having the peace of mind knowing that if Loki or one of my other cats get sick or injured that they are covered
5

out of 5

VETERINARIAN: All For Pets Veterinary

POSTED: | BY: Kathy Snider

Great Claim Experience

"I am so thankful for Pets Best. Making the claim was so simple, and they responded very quickly. I feel secure knowing I have them to help me with my pet's health needs
5

out of 5

VETERINARIAN: Breeze Animal Hospital

POSTED: | BY: Gnocchi Greene

Easiest Insurance To Use

This is the 1st pet I’ve ever had that I’ve used pet insurance. I’ve never needed to file a claim before, but the ease of the process has made it 100% worth it. My dog has allergies we are learning, typically I would have stressed about having to deal with the cost sometimes associated with it. But having pet Insurance with kind and caring agents, and representatives that genuinely want to help has been such a relief. They made the claim process easy, kept me informed, and notified me with an explanation of benefits, and when reimbursement was made. I’ll always recommend Pets Best to fellow pet owners!
2

out of 5

POSTED: | BY: Snow094

I am so disappointed with the service…

I am so disappointed with the service of this insurance. I just received my recent billing, and there was an increase in my policy. There was no notification that the policy would be increased or the reason. They take forever to process a claim.
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5

out of 5

VETERINARIAN: Veterinary Associates

POSTED: | BY: Ginger Rose

PetsBest Saved Our Girl

Our girl Scout tore her ACL. Without PetsBest, our options would have been severely limited - have our girl live in unimaginable pain or go into debt by several thousand dollars. Thankfully, our girl is on her way to recovery and will live a long, pain-free life. We cannot thank PetsBest enough! I tell everyone to get pet insurance, specifically PetsBest.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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