Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: DANETTE RUNOWSKI

Literally Life Savers!

I never really expected to need the insurance for something major, but when my 8 month old puppy got Bloat, and needed emergency surgery to save his life, I was SO thankful I had it. PetsBest truly is THE BEST!!!! They paid a huge amount of the bill, and I had check in hand in just a little over a month. They were very communicative throughout the process, and I am beyond happy with them as a company!
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1

out of 5

POSTED: | BY: Dylan Harris Mayoff

Taking 4-6 weeks consistently to review…

Taking 4-6 weeks consistently to review submitted claims with all the appropriate documentation is absurd. There are other comparable brands out there that approve it in days with similar price points. It’s unacceptable that I continue to receive emails stating that they are overwhelmed with intake. Either hire more people or find ways to streamline and become more efficient.
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5

out of 5

POSTED: | BY: Rebecca Shockley

Always helpful!

I have had to file a couple claims on my kitty and pets best has been wonderful. Most of the claims have come back fairly quickly and only the two most recent took a little longer, but still within their time frame. Any time I’ve needed customer service they have been polite and helpful. And the claim process is super easy! And I love that the money goes straight to my bank account!
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5

out of 5

POSTED: | BY: Teresa Duncan

Good experience

I received regular updates during the processing of our claim. Submitting our claim was quick and easy. Our reimbursement was received as promised and in a timely manner. Having coverage gives us peace of mind!
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3

out of 5

POSTED: | BY: Brian W.

Great coverage but too slow

It's takes WAY too long to get a claim approved and then get reimbursed. Otherwise the coverage is great and they always cover exactly what they say they will.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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