Pets Best | Pet Insurance Review

Pets Best has been an amazing partner in ensuring my best friend got the absolute best care possible. I wouldn't have been able to afford his very expensive surgery and diagnostics without their help. Getting pet insurance was the best decision I ever made.

I bought the Pets Best illness plan ($250 deductible + 90% reimbursement) and this company offered the lowest price compared with others. The reimbursement speed varied but all my cases have been solved so far without any problems. I read their policy, the insurance fee will remain the same once you buy it no matter how often you use it per year. I have a high-maintenance dog who needs to go to the hospital a couple of times per year so their policy reduces my concern. The only suggestion I have is for their wellness plan. I feel like it can be more flexible. For example, when the dog is old enough, the rabies often expires after 3 years, but if I bought the wellness plan, I cannot exchange the rabies category with any other vaccines, which is a waste of money I think. If they can have a more flexible plan, that will be even better.

Have been a Pet's Best policyholder for 2 years and have filed a few claims. The submission is easy. Their communication is very timely and if additional information is needed it is to settle the claim to your advantage. Some of the other reviews I have read other reviews, noted the time the claim is submitted and the payment may be 4-6 weeks caused some dismay, however, they tell you upfront the time frame and want to settle the right way. Excellent company, BE PATIENT!!

Pets Best has been awesome for the past 2 years. The last 2 claims I submitted took longer than usual and I had to submit documentation 3 times but it was finally approved so I'm happy.

I am not a fan of the annual reimbursement limits and how little they pay for the services, such as the vaccines and the teeth cleaning, when those services cost significantly more than how much PetsBest is willing to pay you back for. It is unfair that I am paying around $90 monthly only to get $70 back for a $200 vet visit. That does not sound like 90-100% of a reimbursement back to me. I am grateful that my pet is insured but it is an expensive upkeep with very little payback.